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When call volumes are low, you pay less. Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. Find Out How & Apply . Scottsdale, AZ liveops.com Joined January 2009. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. The agent community sits at the core, and we dont take this lightly. Healthcare and Medicare enrollment can be complex. The agent community comes together . Accounts can be reactivated if the app is reassigned to a user in Okta. Log-in to the worlds easiest to use Learning Management System And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. You can also manage cookies in your browser settings. View our background and credit check requirements here. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Please enable it to improve your browsing experience. We use cookies to improve your experience on our website. Sign an Independent Contractor Agreement. A hallmark of Liveops is the idea that learning and improving are never done. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. The hardest part of the job is when the call volume is low. Want to become a Liveops agent? Documenting details of calls and customer interactions. Here's everything you need to succeed with Okta. Were committed to earning the right to grow with you by being relentlessly results-driven. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Job Work/Life Balance. Youll have the opportunity to help thousands of people live their dream of owning a successful home business. Creates or links a user in the application when assigning the app to a user in Okta. Disability Plans, Learning Opportunities We endeavor to do the right thing, every time. Pros. The only downside is (and it hasn't always been like this) but they have been over hiring and you may find yourself vying for the hours to make a living. Cons. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Your connection to your customers/clients is the most important part of your job. Flexible. Log in. This means you can choose when, where, and how often to work! Liveops. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Actual earnings may vary depending on client opportunity and support required. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Director of Customer Care, healthcare organization. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! See Capabilities for more details. Developer Center. To get your own box visit myseoulbox.com.Some links below may be affiliate links, which means if you buy something using that link, Ill receive a small commission.This video discusses the many helpful tips I can think of for new LiveOps agents. The best agents arent looking for part-time. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Build a thriving work-at-home business providing remote customer service for top brands. Earning potential. GM Regional Customer Care Operations, major utility. We use cookies to improve your experience on our website. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Duo Security for MFA | Okta. The pay is great and is based on talk time. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Add this integration to enable authentication and provisioning capabilities. VirtualFlex solves for that. ARISE is most highly rated for Work/life balance and Liveops is most highly rated for Work/life balance.Overall Rating.Overall Rating3.53.7Work/life balance3.94.1Compensation and benefits2.92.9Job security and advancement2.93.0Management3.13.11 more row. Post in the comments section of this video.Thank you for 2,360 subscribers! - Liveops The modern contact center. You can also manage cookies in your browser settings. Want to become a Liveops agent? Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Thank you for sharing your experience with everyone! Without a doubt, they are the most organized company we have ever worked with. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. You can also manage cookies in your browser settings. The background check requires a $24.99 processing fee paid directly to our vendor. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Researched & Written by Ann Rozier on the FlexJobs Team. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Conducting inbound/outbound customer service calls. best www.shiftboard.com. View our background and credit check requirements here. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 To navigate, press the arrow keys.Locations.CountryCityAddressUnited StatesRedwood City203 Redwood Shores Pkwy3 more rows. Copyright 2023 Liveops, Inc. All rights reserved. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. For Okta Admins: To download Okta Agents or browser plugins: Log into the Okta Admin Console. Liveops: Flexibility. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Excellent company! Liveops is a legitimate company. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Your ticket has been created and you have been emailed instructions to activate your account with which you can track your ticket status The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment. Click here for technical info. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customers needs in a safe and secure environment. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. So how much can you earn? As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Grow your home business through Liveops client network, working with the brands you know and love. Also the hiring process is long and it's unpaid. Groups can then be managed in Okta and changes are reflected in the application. It's why we've led the industry in virtual, flexible agent services for more than 20 years. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Create success for our clients by working cross-functionally to build strategies that maximize program results. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. Fully remote, hybrid, and freelance opportunities at Liveops provide "unparalleled flexibility and work-life balance." Previous openings have been posted in . Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. We call this agent community Liveops Nation. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. As of July 18, 2022, all certification courses are FREE. Liveops exists to improve people's lives. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Keep in mind, the more you service, the higher your earning potential! Autonomy. To accept cookies continue browsing as normal. Liveops regularly hosts well-attended, agent-focused events. irda online agent registration portal& 39, liveops agent portal and liveops nation com. Passwordless. Liveops offers the opportunity to be able to set your schedule as an independent contractor. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Universal Login. VirtualFlex is more than just a contact center model. The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. 3,309 Following. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Efficient. Login. Looks like you have Javascript turned off! However, once applicants become agents with LiveOps, agents agree and consent to allow LiveOps and its affiliated companies to gather, maintain, and use for its benefit statistics, analytics, and information from agent's call volume, detail and performance. Online continuing education and CPE course catalog for insurance professionals, CFP, CPA, Enrolled Agents, and Tax Preparers. We call the agent community Liveops Nation. Save my name, email, and website in this browser for the next time I comment. . Your patients health is your top priority. We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Good pay, ability to make your own schedule. Support. View our background and credit check requirements here. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. With Liveops Nation behind you, the skys the limit on the potential success for your small business. We source for impact by empowering and celebrating those with initiative. We also love having a bit of fun on the side, with events such as happy hours, charity projects and recreational sports. Support. We encourage ideas from everywhere. Copyright 2023 Liveops, Inc. All rights reserved. The background/credit check requires a $45 processing fee paid directly to our vendor. Welcome to Liveops Agent Services LLC Shiftboard Login Page. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. . Our developer community is here for you. Required fields are marked *. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. option Add a new device appears in Duo Mobile settings. Or, sign in using: Login using Okta. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Earning potential. Thats what were there for. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. We use cookies to improve your experience on our website. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. To find out more, read our Privacy Policy and Cookie Policy. 1099 Independent Contractor offers no benefits, Paid by the minute. Message & data rates may apply. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Agent Sign-In. Set your own schedule to work around your life. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Copyright 2023 Liveops, Inc. All rights reserved. To accept cookies continue browsing as normal. Please update your browser to the latest version on or before July 31, 2020. 2-4 weeksMost training is 2-4 weeks. Want to become a Liveops agent? I love the freedom element. The background/credit check requires a $45 processing fee paid directly to our vendor. Improving Peoples Lives. Talent deserves opportunity. The background/credit check requires a $45 processing fee paid directly to our vendor. Secure your consumer and SaaS apps, while creating optimized digital experiences. Compensation . Trying to find the "liveops nation" Portal and you want to access it then these are the list of the login portals with additional information about it. Liveops brought a new level of professionalism to our needs. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops.