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Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . No, Splashtop does not monitor your web traffic while remotely accessing a work computer. Is there a bug report with microsoft we can upvote to get this fixed? There are some additional options under the Settings menu. Go to your Splashtop web consoleto manage your account. I hope that it will be a "moo point" by then anyway. console session, and then switch to the RDP session, then Splashtop & RDP Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) thanks! Addicted to coffee. Before doing anything, make sure the issue isn't a temporary one. Step 1: Power off your PC by holding the power button. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Tap to run the Splashtop Business app on your device (in this case an iPad). In this article, we've seen how to get set up with Splashtop SOS. done in the video is exactly as described. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" You were WRONG. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. here it is how to use remote desktop mobile application to control a computer. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. I'm excited to be here, and hope to be able to contribute. Click " Apply " and then " OK ." Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. I hope this works Ill know in a few hours/days. Share this: Twitter Facebook LinkedIn More Loading. Surely everybody knows the cursor disappears when typing but because of that feature, it is almost impossible to search the Internet for a mouse pointer that disappears when youre not typing. I was about to start digging into Citrix settings. Please note: You can switch the setting back to extend these displays upon returning to the office. Solution 1. Then you can use your iPad as a second display for your Windows. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. Just open the Splashtop Streamer and choose Install Printer Driver. Remote Mouse Free offers users excellent functionality free of cost. Sound like it is working. can you use VNC? Logitech options find the ipad with your. Sadly this doesnt work for me. However, if you'd like a free alternative, we have mentioned one in the article itself. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? 4. The annually-billed price is $28.6 per computer per month. Mouse Lagging and Beeping Sound not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. Reconnect the mouse. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. Adjust your cursor speed, mouse wheel settings, and scroll line options. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. NO! Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. If any readers can provide advice for Mac please leave a comment! Thanks! Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! This topic has been locked by an administrator and is no longer open for commenting. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. someone logs in with RDP remotely, the console session will get logged out, and Passionate about delivering compelling solutions on the Office 365/SharePoint platform. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. Thank you. Step 3. This also works for the issue of a black box around the mouse pointer in Remote Desktop. thank you !!!! : I was messed up by which Windowss pointer would I change for ( Guest or Host ). I'm checking with support team. stay tuned thanks. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. Hi Team, I do almost all my work over RDP and this was driving me crazy! Starting the session from a mobile device is very similar to starting from a computer. Turn ON the "Show offline computers" option in Settings. If You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Click Display adapters to expand. Automatically blank the remote screen when connected. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? What are some of the best ones? I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Since the mouse is usb connected, there will be no problems with sharing the device. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. vice versa. That's useful clarification. Any help welcome please before we get onto Splashtop support? Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. Our team reviewed the video. (LogOut/ GUEST or HOST! Thanks for the comment made me laugh and glad it helped end your frustration. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. Please note: This may reposition your desktop icons. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. This topic has been locked by an administrator and is no longer open for commenting. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. See all Splashtop remote access and remote support solutions. All remote desktop connections are secure and encrypted. Use the table below to navigate to it. Hi Team, I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. THAT is why your response frustrated me.Gregg. You can edit the tracking speed, edit cursor size and color, and more.