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New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. StubHub is a scam and a fraud. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Those with tickets to canceled events will get a credit of 120% of the purchase price. Ticketholders brought a lawsuit against the company, demanding that they get cash . McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Either take their alternative or take a refund. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. We value your privacy. I have not received any information on recovery of my money yet. They asked me to list it as resale. Privacy Policy | A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. I want my damn money from the purchase of my tickets!!!! Lorenzo Gordon, Adobe Images StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. StubHub has not responded to the lawsuit. This is the first time I have been using this website. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. But, as an alternative, the 120% off coupons were also . The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. The new policy offerers a coupon. I bought 2 tickets to a concert in SC that was cancelled. Singh says the reasoning is the financial impact from coronavirus. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. While the shows are postponed you are in limbo. StubHub has my $253 for tickets I sold. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. Its location on this page may change next time you visit. StubHub is an American ticket exchange and resale company. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. I chose CC. Actions does not process claims and we cannot advise you on the StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Enjoy reading our tips and recommendations. Unsubscribe easily. The MDL transfer order can be found here. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Not at all a criminal case. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. SV is correct. In this . The U.S. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. This is so ridiculous. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. Its policies are not just designed to protect consumers. I had to do all the work, not them. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. This is the only way to get a cash or credit award under the Settlement. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. NEVER USE STUBHUB. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. There is a chance that StubHub will settle the case in the future. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. So Farley filed a credit card dispute against them, and won back his $600. Deadline: May 17, 2022. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Para una notificacin en Espaol, haga clic AQU. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Matthew McMillan Settlement Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. No resolution and I got no tickets. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. The NHL postponed its season on March 12 in the massive wave of. Others were postponed. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. A California class-action lawsuit has been filed against the ticketing site StubHub. I purchased six tickets to Hamilton on 12/1/21. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. The suit also calls for a return of customer trust. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. All Rights Reserved. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Yes I have two events canceled from Covid that I did not get a refund. They were processing refunds for canceled events just like they previously did but then changed their policy. FAQ. In the meantime, they may continue to pursue the case individually. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. 2. It was also worth 120% of the original order price. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). A California state court authorized the notice. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Tickets are 100% guaranteed by FanProtect. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . Let us know in the comments! I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. I listed tickets and never heard back that they sold. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement The company is accused of failing to resolve complaints from tens of thousands of customers. | I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Required fields are marked *. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. The company reportedlydoesnt have enough liquidity to honour these requests though. Never again StubHub. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Top Class StubHub went a step further and simply halted cash refunds altogether. Id like my money back! It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Emily Walsh. The news comes just over a week after ticket resale sites began requesting corporate bailouts. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. The users allege breach of contract and violations of various California consumer protection statutes. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Do You Have to Pay Taxes on Lawsuit Settlement Money? No refund bottom line. Our content is intended to be used for general information purposes only. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. However, you've agreed to the terms and conditions of Stubhubs sale policy. Top Class Actions is a legal news source Subscribe for full access to The Hollywood Reporter. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Looking for a class action lawsuit in Nebraska. The lawsuit cites several examples in which the site failed to make refunds. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. They sent me tickets for a baseball game on the wrong day. No mention is made of the safety of the attendees. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. THEY LIE. FALSE. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. A link has directed you to this review. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Still have tickets to the cancellation. It promises a full money back refund in the case of a canceled event. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Gender Discrimination against Transgender and Nonbinary People. Read the complaint here: StubHub Refund Class Action Complaint. CEO Baker is just another crook collecting money he never earned. Mobile app: In the . The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Adam Silver had to get the Christmas bonanza in- fans be damned. Unsubscribe at any time. They never followed up. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. A California class-action lawsuit has been filed against the ticketing site StubHub. If the show ends up being cancelled you will receive a refund. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Previously, she represented workers and retirees at a national employment law firm. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Despite the alleged deception, the company's policies did not reflect the actual . Be the first one to find this review helpful. Please be patient. The company is accused of failing to resolve complaints from tens of thousands of customers. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. However, it will likely face a significant amount of litigation. Unsubscribe easily. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . He was promptly told no because the game was not technically canceled, only postponed. Until the event id canceled (not postponed) they won't give a refund. ADD ME PLEASE! We value your privacy. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Last Updated on May 5, 2021 by Dave Clark. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. StubHub stopped guaranteeing cash refunds. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Since COVID-19 has come, StubHub's new policy is no refunds. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. According to the filing, McMillan purchased two tickets to an NHL game in early March. I was a part of this fiascoplease add me. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. They said it would take up to 30 days. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute