Then power on the phone and iPad and tell me if it still has the problem. Contact Us - Customer Support | DISH BT Mail | @btinternet.com | Cannot send mail - BT Broadband Typical script! This started suddenly about 5 or 6 weeks ago. It is they that should investigate why other email providers don't have this problem. Looking through previous posts I see this has been a regular problem. 23-04-2021 Virgin Media says email accounts are only available to current customers. If I changed my email address I would be bound to lose something important. Problems with sending btinternet emails t - Apple Community 10h38 I can send test messages to my iCloud e-mail but not other addresses. provided; every potential issue may involve several factors not detailed in the conversations Have you had the chance to check if the issue persists on a different user account? We receive the following message when we try to send from our Mac. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. 23-04-2021 This is going to need looking at by their email support team. This is NOT 'A solution'. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Has anyone experienced this problem. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. 20h13. It's very annoying and slightly weird. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Please check your email settings. That is because he has a Virgin Media email address, which would be deleted if he switched away. This amount includes applicable customs duties, taxes, brokerage and other fees. 2 days ago I suddenly stopped being able to send emails and get the message below. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 14-07-2019 Outlook emails not being received by btinternet.com addresses Working on the theory that it was another case of BT doing something, I decided to leave it overnight. Surely other services would similarly suffer. At my age, I just don't have the energy to set up a new email address and tell everyone.'. I cannot send even the simplest of messages this morning. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. 26-08-2021 Emails from btinternet.com addresses not received. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay 14h17, on Problems with email | BT Help Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Google Groups emails from BT & Earthlink addresses not getting This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. I know that I haven't received most of the emails sent from btinternet.com addresses at all. 19-12-2022 Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Thank you anyway. MisterW, bobpullen. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. We'll need to look into this and we'll get back to you next week. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Go back to: Email help. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. By coincidence(? Can send emails fine from any other account. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. We understand that you are experiencing issues sending emails. Examination of the message heads of the delayed emails might be informative. Townman, Gandalf. This morning I clicked on the email icon on my phone and was again asked to login. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. on 16:52 EST 04 Mar 2023. 19-12-2022 You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. That sounds like something has been stuck in a queue somewhere. I anybody else having this problem. 19h39. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password 20h31, on Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Apple disclaims any and all liability for the acts, This will work as long as your old email account is still active. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Last week I phones an advisor with a somewhat similar response. I can't send emails from my btinternet account on my iPhone Thanks for the examples that have been provided so far. 20h33 My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. That helps us fund This Is Money, and keep it free to use. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. 15h33. I spoke too soon. I have the exact same problem. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Our standard shipping option is via Royal Mail airmail. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. 15h31. It's good (???) omissions and conduct of any third parties in connection with or related to your use of the site. It takes a while to get a reply from the Postmaster but they will respond. The accounts work on BT Webmail, both to receive and send. 3 users liked/thanked this post: I've got a "failed delivery message". We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 11h33 When this happens. You can link any BT email address to another broadband or Premium email billing account. Solved: btinternet email server refusing to send outgoing - BT Just one other thing that might be relevant. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Not receiving all emails on btinternet account - UKGSer Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Townman, Gandalf, anneoconnor. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Terms and conditions of the sale . If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. After some trial and error I found that btinternet was objecting to my "signature" containing a link. 2. But again got error messages which I now cant remember. @stevebrass Thanks, but same result as before. 5) Set up an auto-responder message on your old email address. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Email: timforrester@btinternet.com. 17h25. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Rachel Rickard Straus, Financial Mail On Sunday Incoming mail works, but unable to send anything. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. I have a recent problem with my email service. I then asked them to login to BT webmail and send me another email and that one came through straight away. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". So hardly time for a timeout to have occurred. Announcements, Guides & Community Updates. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Today all of our emails addresses would receive, but not send. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. You should however check that your email clients are using the correct settings as per this link. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Sending or receiving email | BT Help Those who leave have their email account terminated and closed 90 days later. Looks like no ones replied in a while. So, I did checked around it seems that smtp is not working. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 on On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. 23-04-2021 Gmail and Outlook are two of the most popular. It's not just that there has been a delay. We do not allow any commercial relationship to affect our editorial independence. A warm welcome to the forums. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. any proposed solutions on the community forums. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. 26-08-2021 In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. I expect that they are simply burying their heads in the sand and do not look at all. If everything works fine in webmail, you may need to check your program settings. I have entered the SMTP and IMAP details correctly but it still won't send. I have a group of 14 people set up under Outlook 365. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 17h33. In my view, the Postmaster group are doing it the wrong way round. on http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. While members are not getting emails, they do appear as posts on the Google Groups page. 19h37 6h00. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. 10-07-2019 Apple may provide or recommend responses as a possible solution based on the information A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. They also sent a test email from a PC using an outlook client and that didn't come through either. I cannot find an obvious way of asking bt about this! Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. on We always endeavour to grade correctly and. This is exactly the same as my issue - with the 993 / 465 too. 16h34. TalkTalk allows you to access your email account for 12 months after you switch. Any ideas? Yesterday, I managed to contact BT via webchat. Please update the server configuration to continue connecting to this account", with the option to cancel or update. BT Email: I can't send or receive email | BT Help - BT.com We shall never know, but fingers are firmly crossed that the service will return to normal. on The account I am using is Gmail (the google mail). 11-07-2019 captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Emails from btinternet.com addresses not received. - Plusnet All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. We repeated the test and the same thing happened. What do I have to change to make my emails send? Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. . 14h56, on RobbieMac. This amount is subject to change until you make payment. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. on Comic should be in the grade given in the listing title. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. I can send & receive the bt emails using the Samsung mail app. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Your post does not go to BT. 25-08-2021 14h08. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. 15h22, on 16h05. I can't send or receive messages in Outlook - Microsoft Support I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. All other emails to other systems have no issues. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Solved: Unable to send email from Outlook app - BT Community When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. I know it exists because I can pick it up on ios and via BT Webmail. Thanks for your reply, Townman and thanks to Anne too. I installed the outlook App on my iPad and it works perfectly I'm afraid. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. 14-07-2019 To start viewing messages, select the forum that you want to visit from the selection below. Are there really just two of us having this problem? The worrying thing is I don't know how many other emails I'm not receiving. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". 26-08-2021 If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. 26-08-2021 These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. What does this mean? After 6 mos., if selected you will be billed $10.99/mo. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. 13-07-2019 We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. 15h24. - We do not send parcels to PO BOX addresses. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Might that apply in your case too? This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Thanks Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. PaddyB. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. My BT email is not working - Apple Community Page 1 of 2 1 2 Last Not receiving @btinternet email. This sounds fiddly, but isn't necessarily. Unfortunately, it did not work. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. on https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Our Gmail accounts work on all our devices. Unable to send mails to btinternet addresses - Plusnet My email is not sending from my iMac (iCloud). Fix a problem | BT Help Thank you, JW. This isn't just a small delay. 23-04-2021 P.S. 23-04-2021 - last edited on I can't afford the risk.'. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. We do not write articles to promote products. Neither of these has solved my problem. This amount is subject to change until you make payment. 6) Make a list of all of the accounts and logins that are linked to your old email address. 23-04-2021 Do other emails they send get to where they need to go? 19-12-2022 None of the posts I have seen are the same as my problem however. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". For those that aren't arriving, things obviously get a little more involved. After 3 years, then-current everyday prices for all services apply. What does this mean? mingoslkd, call The article below can help if you do not have any other user account to test with. However, give yourself enough time to smoothly switch over and you may find it is worth your while.