The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. ASA, ABA, Adherence). You will need to contact a tree trimming service yourself. Service Status Center | Comcast Business Archived post. If you receive overhead electric service, your electric system con- sists of the following: 1. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Asking on behalf of my place of business. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Payments are posted to your account after 5:30 p.m. on the day they are received. Report an Issue - Xfinity Support When should we expect this to be corrected? Call 800.288.2020 . Our community is your official source on Reddit for help with Xfinity services. The tree and the cable are both on the grass verge next to my property. An official employee, such as myself or whoever is first available, will respond. Make sure you are signed in with your Xfinity credentials. It has been severed months ago and left hanging. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Press question mark to learn the rest of the keyboard shortcuts. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Thanks. The tubing will start to shrink almost right away. Internet Security with Xfinity - Report Abuse Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Press Enter to send it. The wires at my rental property are on the ground. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Xfinity Customer Service - Contact Us With our new Xfinity support chat, you do not need to input the name of a person. Thank you so much Anthony for sending us over those details and the Modmail. Do what's best for your business. how to report downed wires | Xfinity Community Forum Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums It may be used in setting the FCC's priorities for regulating companies like Comcast. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast I do apologize once again for the delay on our end and sincerely appreciate all your patience! How to stay in touch with Verizon during an emergency I really appreciate you being a member of the Comcast Family! The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. We have made changes to keep employees safe so response and call times may be longer than usual. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. To confirm, are the wires in question still low-hanging by chance? Heads up: Extreme weather or other factors can bring down lines, including electrical lines. The action you just performed triggered the security solution. Rod Furlan is a crook and Thief and should be held accountable. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. If you absolutely need to have it removed, consult with an electrician before doing so. I am extremely frustrated this issue has not been of the upmost importance to your company. In the top right corner, you'll see a little chat icon near the bell icon. Downed/hanging electrical wires - who to report to? | Universal Hub You aren't allowed to. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Warn others to stay away. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). up. It's a hazard to pedestrians and vehicles! Make the report to that person.. 115.124.120.233 Tips in case of an outage What if my power is out? You can contact 811 to get utility lines marked. If the IP address resides on the Comcast network. Then, call PG&E at 1-800-743-5000. A drop-down list appears. I am a bot, and this action was performed automatically. Click Continue. Sky News is distributed via an English-language radio news service, and through online channels. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Type a message to let us know what your issue is. How to Reach a Real Person at Comcast/Xfinity. Hello @ryanray.rr81 and thank you! In order to get started can you please send me a Modmail message with your full name and service address? Write your 17-digit account number on the "For" line of your check or money order. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Let us know. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Reddit and its partners use cookies and similar technologies to provide you with a better experience. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Don't touch a downed power line or other equipment. -ATTU-verseCare. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. I am a bot, and this action was performed automatically. I also appreciate you taking a moment out of your day to reach back out to our team! Click the Check for Issues button. I called but only received voice mail. It's not the power line and I don't think it's the regular cable either because there's no service outage. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Scroll down and select Manage Internet. Report or View Outages; Other Contacts; General, Business, Landlord, . Remember: This number is just for unburied ground cables. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Privacy Policy. This option is available 24 hours a day, 7 days a week. We have made changes to keep employees safe so response and call times may be longer than usual. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. In the 'To' line, type "Xfinity Support" there. -You are responsible for the "mast," the . Press Enter to send it. 1. My thinking, if I were to do this at my house would be that that 1.) Asking on behalf of my place of business. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Thank you so much for contacting our Xfinity Support Team over Reddit. Hello there! Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Report a downed power line - Pacific Gas and Electric Company Thank you for reaching out to the Digital Care Team. New comments cannot be posted and votes cannot be cast. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. I am a bot, and this action was performed automatically. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Say "No account." Woman battles Comcast over downed line - WSAZ You can report an issue by going to the Xfinity Status Center. I hope youre having a great week so far! I have followed these instructions and sent the private message on 6/1/21. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. if the line is damaged, to reconnect service they'd probably be running a new line anyways. how do i report a downed comcast line? - tourdefat.com Where on your property are the lines down on and would you consider them a safety hazard as of now? Wires down in your yard: Who is responsible? - ABC27 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. That person will tell you who the city's contact is in the Comcast governmental affairs office. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Thank you for reaching out to our forums community, its great we can connect this way! ARA - Utility Regulation - Houston STAY AWAY from downed power lines. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). I am a bot, and this action was performed automatically. Let us know. Report an issue Select Chat. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector .