Ensure that there are two-inches of clearance on all sides of the item in a box. What else can I do (if anything)? If they're a business seller, then yes they do. When i got the phone the display was glitchy and there was a burnt in green line. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. I thought eBay, and perhaps the law, required a returns to be accepted. We do not get a choice in the matter is the blunt answer to the question. I ordered a phone, where in the listing the phone was in good condition. If a seller's defect rate falls below this threshold or they receive too many defects in a designated period from different buyers (five for Above Standard level and four for Top Sellers), their overall seller status is subject to being lowered, resulting in partial or complete selling restrictions. Sometimes, this is the only thing buyers pay attention to even if you have great photos and a thorough description. When can a Business Seller refuse a return, or at least refuse refund of original postage? Once the package ships, provide the buyer with tracking info so they know when to expect delivery and can follow-up if the item isn't received. Sorry for my broken English. As you highlight, they had the opportunity to inspect before taking … Aron Hsiao. Should I dispute? It does not matter if the seller says NO RETURNS or not. If the product is materially different, a return should be accepted if it is sent back in its original condition and postmarked within 30 days of the delivery of the or However, I've been refused by a business seller, who said they had a No Returns policy. Read The Balance's editorial policies. In the event a seller loses a Claim, the seller will not receive a refund on his or her PayPal or eBay fees associated with the transaction. Designer handbags are frequently returned within 30-days because buyers use them for a few weeks and then return them. Accept the return before the case times out & provide a label. Up to 60 days after a transaction is completed, buyers can rate their experience. Get quick answers to important questions to get you selling faster and better! Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. You can choose whether to accept returns if a buyer changes their mind about a purchase. Meaning that there really is no such thing as "No Returns". You offer returns and your stated return window applies. Generally, problems with one of these elements cause buyers to request a return. For smaller items, many sellers use a USPS Flat Rate Bubble Mailer, which tends to be cost-effective. That is their mistake, not mine. The seller can put whatever twaddle he likes in his listing, BUT he signed the ebay user agreement when he signed up to the site so he has to accept returns of faulty goods. The idea is to bolster buyers' confidence beyond eBay's Money Back Guarantee. Dealing Directly With Buyers About Their Returns, Setting Up a Buyer-Friendly Return Policy, Inspecting Merchandise and Preparing to List, Writing Clear, Accurate, Vivid Titles and Descriptions, Taking Photos as If There Is No Description, 18 Tips to Avoiding and Removing Negative Feedback on eBay, Calculate eBay and PayPal Fees Before You Sell, How to Use Disclaimers in eBay Descriptions for Smooth Transactions. What will happen then? Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. I sold a shirt on May 10th, posted on May 12th. When I sent the eBay return form to them they declined the return. While that's crucial, one thing that often gets overlooked is the packaging itself, which is a great way to help shape a buyer's perception of you. The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. Take eBay Defects Seriously to Continue Selling, eBay Sellers Beware: Types of Buyer Fraud and How to Report Offenders, 5 Strategies for Reducing Clothing Returns on eBay, The Balance Small Business is part of the, 30-day return with buyer paying for shipping, 60-day return with buyer paying for shipping. #1 Can I refuse to accept returns on my eBay listings? Please step in on sellers behalf. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. For its part, eBay is less concerned with the ratings a seller receives and more concerned with the level of service they provide to buyers. Question. Even if there's nothing wrong with the item eBay will support any claim a buyer invents. But what I received was really not as the seller's description, can I ask for a refund and If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. I don't normally accept returns unless I've made a mistake or the items faulty / NAD etc. Take some time and read the rules and guidelines, you might need them when you get suspended for not knowing what you agreed to. Finally, print out a copy of the sales order to include in the package, along with a checklist (if applicable). You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Make sure the brand name, the size, and the color are all accurate and included. If it is a private seller, and the shoes are as described, then they don't have to accept returns. Bought old or fake Chanel No 5 recently and seller refuses to accept a return. I notice eBay suggests I "ask them to step in on April 2" if the matter remains unresolved. Request. Now that eBay also makes the seller pay the return postage sellers can brace themselves for a lot more disguised "change of mind" returns. So you do in fact accept returns. Defects affect a seller's “Service Metrics,” which is basically an ongoing tally of their resolution rate with regard to "items not as described" or "items not received" cases. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. How eBay Sellers Can Cancel Bids, Cancel Sales, and Block Buyers Sellers can choose not to sell, but it's not always a wise idea. Got Ripped off, Seller Refuses to Accept Return? Then it's up to the sellet was my understanding, based on whether the seller is happy to accept returns for change of mind. If you're selling a piece of electronics or something mechanical, plug it in or turn it on to make sure the item works. Although there are plans for expansion, the service is currently only available for select brands and limited to handbags. You already offered to accept a return. If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help. Ebay will Refund you from the Sellers Account. The request goes through eBay to the seller. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Suzanne A. Packing peanuts are also useful for this purpose. I'm selling shirt, and I put in description ''Check the sizing chart before order''. Packing and shipping is a significant part of the process. So you need to open a dispute now, you have 45 days from purchase. I'm selling shirt, and I put in description ''Check the sizing chart before order''. I went to contact the seller about it but ebay suggested I open a return request, so I did. However, today (June 10th), I received a message from the buyer said it's too small, wants to return it. Thats what I thought. To maintain “Above Standard” status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. However, if the buyer files an item not as described case, true or not, you then have to accept it and pay it's shipping both ways. Doesn't matter. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. Getting defects removed is possible, but you have to file an appeal after communicating with the buyer, and it's easier—and, frankly, wiser—to find a resolution before it gets to that point. eBay doesn't have to return money or pay for shipping like the Seller does on a fraudulent return so they are pretty free when it comes to giving away the Seller's money. Wells is a former writer for The Balance SMB. Search every possible angle in good light for any discoloration, rips, tears, stains, holes, dents, chips, or any other wear and tear. So the short answer is no, realistically you can't refuse a return. 0 Helpful Kudo Options. This sort of guidance doesn't apply to all return requests, however. However, that does not negate refunds. If the seller has said they accept returns then they should honour that, but there is nothing in the eBay system that can make the seller refund you for change of mind. The only difference between a seller whose policy is No Refunds and a seller who accepts refunds is who pays for the return shipping. Is an eBay Restocking Fee Good or Bad for Business? Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. If he didn't then you don't have to accept the return. Your no returns applies to buyer remorse. Review the sales order to make sure the right item is being shipped. Close • Posted by 1 hour ago. You can return it even if the seller's returns policy says they don't accept returns. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. However, I've been refused by a business seller, who said they had a No Returns policy. With few exception, no seller really has a no return policy that is enforceable on Ebay. If your product is sold in new condition and has been opened, you can refuse to accept the return unless it is defective. Meet other eBay community members who share your passions. Can I refuse to refund? See the eBay Money Back Guarantee on your listing. Collection in person is an inconsistent area. Another solid shipping tip includes using pool noodles (the foam cylinders kids play with when swimming) to help secure items. This and the overly optimistic delivery dates are a hot topic with eBay sellers! What's the score? Those with No Return policies must meet or exceed what Ebay outlines in the Money Back Guarantee. Should I dispute? I refuse buyers return request. PHONE ebay and Paypal. You can order double-walled boxes from Uline, Bubblefast, or pick up at office supply stores or Home Depot in the moving boxes section. If you buy an item from an international or private eBay seller and change your mind/don't like the colour/ style, the seller is not obliged to accept a return. The video also provides some solid tips for packing an object securely. Skip to main content. 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