Edit payment info, 1-Click Settings If you're asking Alexa to play music on an Echo device in one room, but another Alexa-enabled device starts playing music somewhere else, there are a few solutions to try. This way, whenever you request music, only the designated Echo responds. Alexa can make calls only when you've set up your contacts correctly. Restart the Alexa app on your phone. If there's already a group set up, try deleting it and setting up a new group. Sometimes, removing your paired Bluetooth device from Alexa and then pairing it again will solve the problem. Make sure your Wi-Fi password is correct. Make sure your Echo has power and internet access. Remove Paired Bluetooth Devices from Your Echo Device; Restart Your Alexa Enabled Device; Set Up Doesn't Work on Your Echo Device; Update the Software on Your Echo Device; Update the Wi-Fi Settings for Your Echo Device; What Do the Lights on Your Echo Device Mean? What Do the Lights on Your Echo Device Mean? Restart the router or modem by turning the power off. If you reset the device, you'll need to register it to your Amazon account and enter device settings again to use it. By using this service or closing this message you consent to our use of the cookies. If restarting and relaunching the app didn't work, you may need to update the app. Make sure your smartphone and Echo are on the same Wi-Fi network. Make sure you're calling the skill by the right name. Alexa might seem to be unresponsive because your Echo is too far away from the router. When you review your Alexa history, you may find that she thought you said, "Play mushroom" instead of "Play music.". If your Wi-Fi is down, reset it and see if that gets your music playing. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Remove Paired Bluetooth Devices from Your Echo Device. A simple software glitch may be the problem. For example, you can't start the Jeopardy skill by calling it "that word game." Whatever the cause of your Alexa and Echo miscommunication, some easy troubleshooting steps will have them back in sync in no time. If you choose this option, you'll need to register the device to your Amazon account and enter device settings into the Alexa app again. After switching channels, try streaming music again. Make sure you've set up a smart home device group. Check Your Echo Device's Software Version. This is a smart lamp designed for kids that can change colors. Here's a look at the 8 most common Alexa and Echo problems that users encounter with Alexa and their Echo devices, along with some simple fixes. Restart the Alexa-enabled device. Please try a little later." See if Alexa can now detect your smart home device. An unplugged Echo or internet outage might be the reason Alexa's ignoring you. Glow Connect uses cookies to enhance your experience on our service. Alexa can't make calls if the Echo isn't properly connected to the internet. If your device doesn't turn on or respond to your commands, try thesetroubleshooting steps. Pair Your Phone or Bluetooth Speaker to Your Echo Device; Remove Paired Bluetooth Devices from Your Echo Device; Restart Your Alexa Enabled Device; Set Up Doesn't Work on Your Echo Device; Type Requests to Alexa; Update the Software on Your Echo Device; Update the Wi-Fi Settings for Your Echo Device; What Do the Lights on Your Echo Device Mean? Check what Alexa heard. If the device still does not connect to WiFi, consider purchasing a new router or modem. Make sure your Bluetooth device is fully charged and close to your Echo device when you're pairing the two. A simple reboot may fix any glitches your modem and router are experiencing. Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions. 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