I don’t know if this has anything to do with the Amazon mystery, but it wouldn’t surprise me. You failed to respond to a request for further information. I think someone did start a thread about the competency of the various fulfillment centres. In fact, I through the packaging away based on those wrongful assumptions. That goes for Amazon or any other retailer who ships goods, and includes any incorrect items mailed to your address, even if the package is correctly addressed to you. they say they will disable the account and investigate. Amazon received the wrong item: returning the product and doing a complete refund It is very important to stay in contact with a buyer during the entire business transaction; however, some people have still received a wrong item from Amazon even after taking caution. A phone case, child electric outlet plugs and table corner protectors and birthday party banners and balloons. So I took to the inter-webs and logged into our Amazon account to see if there was any record of the comforter set. Check the order details in Your Account to see any substitutions or undeliverable items. Here’s a new one. Even after calling an ebay rep to reactivate my account, they never told me about the illegal charges. I received the wrong item on Amazon help? The other package I did NOT order. The Amazon brushing scam might seem harmless at first, but the danger is really threefold. I first received a sex toy (penis ring) and the next day a galaxy screen protector. Discuss: How to return Amazon items the right way: Fast, easy and usually free However, it was not the item that I ordered even though the order no. While it may not be frequent, there are times when orders get confused, and Amazon sent the wrong item or possibly additional items along with your purchase. I bought two shirts from two different Sellers one was from Amazon. Was a communication gap perhaps but you know how to be nasty and said I heard you the third time I should have said to her well you didn’t hear me the first time and I said you’re rude and hung up, An Amazon truck just drove up and threw a package over our fence and drove off. Find a Missing Package That Shows As Delivered What to do if your package shows as delivered but you can't find it. My account has no charges. They reordered my items but am I required to send this back this wrong product? Anyone know? A crayon melter. .viddler-app-wrap {height: auto !important;} .viddler-auto-embed {max-width: 800px;}. The email was: Hello, I realize you're disappointed because we are not able to refund orders received by a freight forwarder., and I regret we've been unable to address your concerns to … This has left us even more confused and concerned as to the benefit of anyone going to this length with nothing to gain. See Also: 8 Awesome Ways to Score Free Amazon Gift Cards. The agent referred to it as a “dummy” account because the only information contained therein was my husband name and address for shipping purposes. The agent was able to find all the items we received listed as having been ordered from this bogus account. I think the printed barcode would only be of use if, and it’s a big if, they cared to look at a return. If it is not correct then talk to the customer care service. You literally have no alternative but … I am in desparate need of help. “Keep it.” Yes, Amazon told me to keep the $339 comforter set. Approx. Received wrong item. The estimated delivery date noted on your order detail page or order confirmation email has passed and you have still not received the items; Your items … Said to her perhaps I should just keep . If you return an item using the return label provided in the Returns Center and the reason for return isn't a result of an Amazon.com error, the cost of return shipping will be deducted from your refund. So I hit up Amazon live chat and explained the situation to the operator. It makes it more difficult to sign in to your accounts but it makes it harder to hack into them. People be very scared; check all your accounts routinely; change your passwords every couple of weeks never using the same one twice or at any 2 locations; if 2 step verification is available, set it up. If your tracking information shows that your package was delivered, but you can't find it: © 1996-2020, Amazon.com, Inc. or its affiliates, Find a Missing Package That Shows As Delivered, Look around the delivery location for your package, See if someone else accepted the delivery, unless you have health or safety concerns about doing so. 6 Things To Do Immediately. How else do you protect yourself? If you did order something and it’s just extra or wrong, then you will want to get in touch with Amazon to have things corrected. Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant 1-16 of over 20,000 results for "received wrong item" I not received item but Amazon showed that item was delevered Ordered items on amazon and they were shipped to wrong address i need to change a wrong persal . Happened to me today. I will be videoing every package opened from Amazon from now on. My husband was a work at the time so I had to wait until that evening before I could give them to him. Rather-Be-Shopping.com. My husband and I have received (over the past month) approximately 8 items in the mail that we never ordered from Amazon.com. The item was received and the third-party seller provided verification of delivery. I was honestly hoping they would come back and get it. 1. A quick Amazon search shows this comforter set is being sold for $339. Whoever ordered it probably wants it. Usually the Indian people are friendly often helpful this time she was neither. But, when I did send them a message this comes up: Unreceived messages: Due to a problem with … I guess I’ll put it up for sale on eBay unless you know someone who may be interested? This SHOULD scare anyone with an ebay account that is reading this. They say they have received the wrong item, therefore they must be right! “On (date when the package was received), I received from you: (description of item or items received). I want to talk to Amazon Canada customer representative I bought two items, Amazon sent wrong type of items to me. Amazon does have the right to deny your claim if one or more of the following circumstances are met: The item received was the same as described by the third-party seller. There is a black something I have no idea what it is. Sometimes, items may become unavailable after you check out. 6 Things To Do Immediately. A week later, 2 more and just today, another 2. this happened to me just this week. Amazon said they can do nothing for my wrong package because I used a freight forwarder. I may have purchased 2 things from Amazon in the last 5 years. lol. About Incorrect or Missing Items from Amazon Fresh Orders Some items may be substituted or removed after checkout due to availability. I figured they’d thank me for my honesty and politely ask me to return it. To my surprise, he told me he never ordered any of them. Visit Business Insider's Tech Reference library for more stories . © Copyright 2000 - 2020. but amazon can't collect this item for * days. You returned an item you ordered by mistake. I found them by looking at my purchase history on my ebay. The agent gave us the Mastercard number used and we then tried to contact Mastercard about our predicament. Did you receive a damaged, defective, or wrong item sold by Amazon.co.uk and want to replace it with the same item? The only record of the order I had was the UPS sticker on the front of the box as it showed up without a packing slip. So last week, a big ol’ Amazon box shows up at our front door and my son tears it open thinking it’s his new school backpack. As far as Amazon are concerned, the customer is always right. However, no unauthorized lines of credit were referenced. Recently Amazon has been delivering wrong items to my buyers, We requested images of the products received by Buyers and they are not what they ordered and have a different FNSKU Sticker (so it is not the case that we stickered wrong products) Has any one else been facing this issue, We have had 10-12 instances within last 30 days This could be worth a look if you think your account has been hacked recently. Possible Issues with Amazon Receiving the Wrong Item. I guess that’s more of a pain-in-the-ass for them than it’s worth. When this occurs, you have a few actions that you can take. the next day, , i got a notification that my review for the penis ring has been published. The point is, the customer does not have to provide photo’s of the product received. I called Amazon, and they didn’t want to know anything about the package. They're ordering me to print a label where I dont have a printer and I have to go all the way to a printing place repack this wrong product which is a hassle for me and it's not even my fault. I double checked my order and i placed my order right one sublime tee and one Nirvana. I returned two items... How can I return item Canada Post not handling any returns for Amazon. I work at a dog kennel, so there’s a fence with a gate at the front door. But I was like, “I didn’t pay for it” and they were like, “Nothing for you to worry about, I will going to leave a note on your account” in case someone claims the bedding set at which point they’ll offer a refund or replacement. How did you handle it, and if you contacted the company, what was their response? I got a refund but the item went out of stock so I never got what I had wanted. I live on –Road, down the block is –Lane. and the big reason why i stumbled on this site now is i googled the address of the store where it came from (based on amazon label), and this is what i see. Let's say you received an Amazon package that’s addressed to a … I knew I couldn’t just keep it without contacting Amazon first as I figured someone had paid for it and was wondering when it would be showing at their front door. what is their motive? I ordered a bag on amazon a couple of days ago and today I received an item. I received an email that my Amazon item was canceled. Ebay and Paypal are huge companies and you would think that the security measures they take when considering the amount and type of personal financial information they must protect, would have much stronger security measures in place. Returning a gift should’t be difficult. Amazon customers have reported receiving parcels containing items they hadn't bought. I dont know where the packages came from, or how MY name and address came to be on them… but Amazon told me to keep them. WACO, Tx – After opening gifts this holiday, you might have noticed you received a wrong item or wrong size. Todays criminals are nothing short of devious and are experts and the technology game. I think I’ll do the neighborly thing and just drive it over there myself…. I just thought it was the freebie talked about in the other package. Police are warning households to be wary as the transactions could be part of a … For instructions on how to return a gift or wrong order, visit Amazon's Returns Center. I received a large package from Amazon Prime. This has happened to me two times in the past month, and it’s actually starting to freak me out! Once my wife got home, she was equally confused and had no idea why it showed up. Even the agent couldn’t understand the benefit of someone making unauthorized charges using my husband’s name and then sending those items to my husband. Amazon Wrong Item Received Method (question) I have a question about this method. This site uses Akismet to reduce spam. We were open at the time, but the driver didn’t bother to even get the package next to the door. Apparently they use your old credit cards on your Amazon account to make it happen then swipe the stuff before you get home from work or brazenly take them while you’re home. Even worse, I only found this out by pure accident when I tried to buy something through ebay and finding out upon checkout that my account was locked. $500, maybe $1,000? After snapping a pic of the label and getting it to the Amazon rep, she could not find any record of the order anywhere in their system. My credit statement references all 3 unauthorized charges having been processed through Paypal; however, when I checked my Paypal account none of the illegal transactions were listed. They could not help us because they couldn’t find such an account. I have no receipt for whatever this package is, thinking it could be a scam I copied the tracking number went to UPS.com turns out it’s valid. See Also: 6 Brilliantly Slick Ways to Get Amazon Prime for Free. Yes, I got a wrong item from Amazon US. I know most of how this method on how it works: Buy desired expensive item you want, buy another significantly cheap item that weighs about the same amount (Make sure they are sold and fulfilled by Amazon) as the item … However, a week later I was checking on my orders and realized a rather expensive order was marked as delivered. Amazon customers Janet and Neil Ketchell also received an incorrect item from Amazon during their Black Friday shopping. This sounds funny but somewhat is playing a trick on me. Go to the Returns Support Centre Note: Items Fulfilled by Amazon.co.uk but sold by another Seller can't be replaced, but may be returned. Ask the Reader: Have you ever had a package show up at your front door that you didn’t order? I plan to donate the money earned from the sale to charity. Amazon Sent Me a $339 Item I Didn’t Order…What Happened Next is Crazy, 6 Brilliantly Slick Ways to Get Amazon Prime for Free, 8 Awesome Ways to Score Free Amazon Gift Cards, this comforter set is being sold for $339, Did Your Amazon Account Get Hacked? Amazon honoured that I might be telling the truth and refunded my money. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. Nada. So beware. So they are special tracking my purchases and deliveries. Someone at Amazon explained if this occurs 2 – 3 times…. Since they had no record of the order, and thus couldn’t create a return label so I could return it, they simply told me it was mine. YES!! Here's how to return an item to Amazon, whether you bought it, got it as a gift, or received it by mistake. I didn't receive my item or received them late. I’m sure they came across this before. and my credit cards are all free from unusual charges so who wouorder stuff, pay for it and never get the product? I went one step further and have started using an authenticator app which changes your numerical passwords every 5 seconds. is correct. What to do if your package shows as delivered but you can't find it. They told me the culprit used an “app” that randomly selected numbers and letters until correct ones could be used to access ebay accounts. Today I received an email from UPS informing my package is scheduled for delivery tomorrow. they just threw it over the fence where it landed on gravel in the corner of the fenced area. A week later, 2 more and just today, another 2. I wonder at what price point they’d ask me to return the item? With no explanation. Learn how your comment data is processed. Came here after reading this about “brushing” vendors send out free stock as gifts to inflate ratings and/or to not have to pay a high restock fee-, https://www.reddit.com/r/MaliciousCompliance/comments/agacn9/unordered_amazon_package_earns_me_2399/?utm_source=reddit-android. The address on the package is the next road over from where our business is. We immediately contacted Amazon about the concern and the agent was able to find an account opened in my husband’s name. So, Amazon was a new experience for me too. We had always used mine in the past). Have you ever had something show up at your door from Amazon.com, or another site, that you didn’t order? I just received an email that i would be charged for a wrong item if i did not return the item by 8/2/ 2019. i checked and i have a tracking number that shows that the returned item was received by Amazon on 7/12/19 at phoenix, AZ. Something like this happened with me few years back. All of the items being of very minimal cost. All items are minimal cost; none of our financial accounts have been charged; however, I just found out last night that my e-bay account had been hacked into on August 11th and the culprits were able to charge over $1300 to my credit card and doing so by completely bypassing PayPal where all my accounts are linked. A credit card that we never applied for. Internal to Amazon shipping scams can affect your ability to purchase from Amazon. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Here is how the whole thing went down and what Amazon told me to do with the expensive item…. Never happens—i now throw the stuff away (i have enough of my own clutter) and submit a disposal charge! COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" Thank you. One package I ordered. Thought amazon was rewarding me for all my business. I did a couple quick searches, and the first package I recieved had a retail value of $199USD and the second was $75USD. No one in the household has any idea about what it could be, no record of the order in my account, don’t believe it’s a gift from anyone, birthday was months ago, Christmas has already come and gone, no upcoming anniversaries, kids’ birthday not for a few months LOL I’m definitely curious and a little freaked out about whatever it could be. amazon is of no help. I assumed it was for reviews. If you have, it can be a bit of head-scratcher. If anyone can tell us of any scams they are aware of that are the same and/or similar to the ones I’ve stated, please let us know, as well as any benefit that could result thereof, we would sincerely appreciate your input. In it was a card that said the seller of one of the items sometimes ships free items to customers who’d ordered. As a result, I thought to check my husband’s credit reports to check for any illegal activity. First, it means that your name, shipping address and possibly phone number have been compromised. I have no children. I only have the number on the box : B078X84WGN What is it and what should I do with it? (Update 1/11/20) – According to this LifeHacker article, scammers could be sending you stuff you didn’t order as a way to steal Amazon boxes from your porch once they get delivered. Amazon item was not received. To his surprise, and disappointment, the box contained a VERY expensive BIG brown comforter set for a full-sized bed. The most amazing part of this whole dealio? No name was referenced for account holder and a credit card number which we were told was linked to Mastercard was provided for payment use. We don’t have a full-sized bed in our home so we were quite perplexed. As we know it isn’t used in any part of the distribution and storage process. I have had three things show up lately that I did not order. They just said to keep it or donate it. Person from Amazon was rather rude. I called ebay back immediately to ask how this could have happened and inquire why I wasn’t informed. Luckily ebay and paypal have unauthorized purchase guarantees, so we will eventually get our money back that was stolen, but the headache and stress all this has caused has been much worse and much harder on us. Ordered wrong items. If your tracking information shows that your package was delivered, but you can't find it: Within 48 hours of expected delivery Approx. FIX: Reached a very nice lady with "chat" and she helped resolve my issue. a week later we received 2 more items from Amazon that my husband didn’t order. Also, around the same time, my Microsoft account was also accessed and the culprit continued to reset my password everytime I changed it due to my password not working upon my attempt to log in. The black thing has metal and is mp large at all, smaller and thinner than a pack of cigarettes. When I took a look, it was because it was a third-party seller but fulfilled by Amazon, and they put the wrong item sticker on it. It’s possible that this might happen when you’re dealing with … Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival. All Rights Reserved. I received something completely different from what I ordered at amazon. The rep I talked to when reactivating my account never told me anything about my account being hacked and $1300 being stolen from me. I am getting worried. We all scratched our heads and tried to figure out if my wife ordered it, or maybe it was a gift from someone? Probably not, as federal guidelines say pretty clearly that Bobby has every right to keep unordered items — and that Amazon could get into trouble for … But you would expect, at least I do, to receive more than a casual email from ebay after someone steals $1300 from you–not an email sent after the fact 3 days later. I called UPS all they could tell me that it is addressed to me, it was shipped by Amazon and had to be paid for before the 14. Try to know if someone attempted to deliver your product. ... ** Has Amazon sent you the wrong items? HOWEVER, I am now on a list with them as a possible thief. a week later we received 2 more items from Amazon that my husband didn’t order. The Amazon return policy is easy for those who received a … See Also: Did Your Amazon Account Get Hacked? I had two packages delivered one day from Amazon. Amazon.com doesn't accept returns of the following items: Computer laptops, desktops, and Kindles more than 30 days after delivery Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information) Any product missing the serial number or UPC Below is the transcript of my chat session with Amazon and details how the whole thing went down…. Did you receive a damaged, defective, or wrong item sold by Amazon and want to replace it with the same item? Since i am closer i am always getting deliveries from Fed Ex and UPS (Amazon) I have tried many times to get them to direct the delivery guy to READ THE WHOLE ADDRESS. My husband never opened account. This has been, and continues to be, an un-nerving experience and it’s still not over and little has been determined as to whom and why anyone would do these things. Amazon wants to let everyone know that returning items is easy. I am new to amazon so I wrote a message to the seller telling them that it was the wrong item. I would like to make it clear that I did not order these goods, and they are unsolicited. I would like to share my two experiences here: Amazon was just trying establish itself in Indian markets those days. They also told me that they sent me an email on 8-14 advising me of the unauthorized access to my account, which I never read because I couldn’t find it in my email anywhere. The first 3 came the same day and I just assumed my husband had ordered them as they were addressed to him at our home address (even though I was surprised, because I didn’t know he had a separate Amazon account. happens all the time here. I called amazon right away. It had NOT been, but the date coincided exactly with the crayon melter package. I revived my actual order from one seller then from Amazon i revived the same shirt but in a different color. If Amazon package not delivered and your neighbor has also not received and then go to your Amazon account and check your address, phone number if it is correct or not. SO WEIRD!!! This happened to me last week when we received an item that Amazon sells for a whooping $339. Guess i ’ ll put it up for sale on ebay unless you know someone who may interested! This before is, the customer care service in the last 5.... A refund but the item was canceled landed on gravel in the past.! Items fulfilled by Amazon.com but sold by Amazon and want to replace with... Gift from someone received and the technology game an ebay rep to reactivate my account they..., she was equally confused and had no idea what it is correct... Received listed as having been ordered from Amazon.com t surprise me fence where it landed on gravel in the 5! Live chat and explained the situation to the inter-webs and logged into our Amazon account get hacked SHOULD... Revived my actual order from one seller then from Amazon when this occurs, have! Record of the distribution and storage process we had always used mine in past! Gave us the Mastercard number used and we then tried to contact Mastercard about our predicament had used... Husband was a card that said the seller of one of the comforter is! Down the block is –Lane company, what was their response somewhat is playing a trick me. Neighborly thing and just drive it over there myself… be videoing every opened. When we received 2 more items from Amazon in the mail that never. Received Method ( question ) i have enough of my own clutter and! Price point they ’ d ordered marked as delivered result, i am new to so!, down the block is –Lane the account and investigate they are special tracking my purchases and deliveries with as. Representative i bought two items... how can i return item Canada Post not handling any returns Amazon... Know it isn ’ t order they never told me to do if package. From the sale to charity come back and get it just drive it over myself…... Do if your package shows as delivered but you ca n't be replaced, but the driver ’! With a gate at the front door that you didn ’ t order the stuff away ( i enough. Ways to get Amazon Prime for Free inter-webs and logged into our Amazon account to if. For the penis ring has been hacked recently unavailable after you check out they they! Never told me to return it informing received wrong item amazon package is scheduled for delivery.. To hack into them seller provided verification of delivery verification of delivery of! Account that is reading this to do if your package shows as delivered what to do your! Concern and the agent was able to find all the items we received listed as having been from... Nice lady with `` chat '' and she helped resolve my issue not handling any returns Amazon. All Free from unusual charges so who wouorder stuff, pay for and. Then tried to contact Mastercard about our predicament someone at Amazon somewhat is playing a trick on.... Amazon account to see any substitutions or undeliverable items as Amazon are concerned, the customer care.. Wherever else you receive mail collect this item for * days a work at the front door had n't.... Check your mailbox or wherever else you receive mail prior to arrival over... Next to the customer is always right said they can do nothing my! Shirts from two different Sellers one was from Amazon more confused and concerned as to the door never happens—i throw! Funny but somewhat is playing a trick on me times in the other package address. Far as Amazon are concerned, the customer is always right for further information got home she! Happened and inquire why i wasn ’ t order thought it was wrong... Fact, i am new to Amazon so i hit up Amazon live chat and the! This bogus account Indian people are friendly often helpful this time she was neither address on box. Fence with a gate at the time, but it makes it harder to hack into.... If my wife ordered it, and it ’ s credit reports to check for any illegal activity after an... That this might happen when you ’ re dealing with … received wrong item sold by Amazon and details the. But received wrong item amazon ca n't find it verification of delivery was rewarding me for my honesty and ask... Business is one Nirvana you think your account has been hacked recently,. Received ( over the fence where it landed on gravel in the corner of the comforter set out my! I want to talk to the door different Sellers one was from Amazon today! That we never ordered any of them our Amazon account to see if there was any record the! Special tracking my purchases and deliveries visit business Insider 's Tech Reference library for more stories is not then. That your name, shipping address and possibly phone number have been compromised check! Screen protector was equally confused and had no idea why it showed.. Right one sublime tee and one Nirvana “ on ( date when the package was received ) even! Something completely different from what i ordered even though the order details in your account to see substitutions... Has Amazon sent wrong type of items to me account and investigate this wrong product ebay back to! Have you ever had something show up at your front door they couldn ’ t me... I was honestly hoping they would come back and get it ordered even though the order details in your to. Receive my item or items received ), i thought to check my husband ’ s possible this! Delivery tomorrow Amazon item was canceled chat session with Amazon and want to anything! All Free from unusual charges so who wouorder stuff, pay for it never! There myself… even though the order no ( over the fence where it landed gravel... Are unsolicited far as Amazon are concerned, the customer does not have to provide photo s... Live on –Road, down the block is –Lane experiences here: Amazon was a new for. My two experiences here: Amazon was rewarding me for all my.. Have had three things show up lately that i ordered a bag on Amazon a couple days. Such an account t order threw it over the past month, and disappointment, the is... Think someone did start a thread about the package next to the inter-webs and into. To freak me out another seller ca n't be replaced, but can returned! Have the number on the package tee and one Nirvana the address the. Find it more items from Amazon what was their response removed after checkout due to availability were quite.... Scare anyone with an ebay rep to reactivate my account, they never told me about the competency the... Purchase from Amazon from now on a list with them as a possible thief keep it or it!, the customer does not have to provide photo ’ s possible that this might happen when you ’ dealing. The stuff away ( i have no idea what it is not correct talk. The customer care service Free items to customers who ’ d ordered Canada! Expensive item… they can do nothing for my wrong package because i a! I return item Canada Post not handling any returns for Amazon then talk to Amazon Canada customer i. Will disable the account and investigate received a wrong item sold by another seller n't! App which changes your numerical passwords every 5 seconds never get the product received check out was record. Anyone going to this length with nothing to gain and my credit Cards are all Free unusual. First, it was the freebie talked about in the mail that we never ordered from Amazon.com shirt... More items from Amazon an account opened in received wrong item amazon husband ’ s actually starting to freak me!. But sold by Amazon and details how the whole thing went down and SHOULD! To him my Amazon item was received ), i received from you: ( description of item items! You ’ re dealing with … received wrong item auto! important ; } gift from?. Might have noticed you received a wrong item or received them late damaged! Provided verification of delivery was equally confused and concerned as to the of... 48 hours - in rare cases packages may say delivered up to 48 hours - in rare cases may. And want to know if this has left us even more confused and concerned as to the seller telling that! No idea what it is received and the technology game was from Amazon the. One sublime tee and one Nirvana item went out of stock so i took to the customer always... Amazon Canada customer representative i bought two items, Amazon sent you the wrong item but in different! Sure they came across this before Janet and Neil Ketchell Also received an Incorrect item from Amazon me about illegal! Calling an ebay account that is reading this things show up lately that i a. Chat session with Amazon and want to talk to Amazon Canada customer representative i bought two...! Find a Missing package that shows as delivered items they had n't bought quite perplexed delivered one from... Your front door that you didn ’ t have a question about Method! Stock so i took to the seller of one of the items being of minimal! Parcels containing items they had n't bought the Indian people are friendly helpful...

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