All Apple certification exams are delivered through OnVuea live, online proctoring solution. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Ability to work independently: Independent work is a necessary skill for technicians to have. Different together. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. The cookie is used to store the user consent for the cookies in the category "Analytics". The entire store team benefits from your commitment to providing the best care for customers. An Apple logo or digital badge is a seal of approval and a promise of excellence. This provides the opportunity to progress as you grow and develop within a role. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. You can find information about the accommodations request process in the. And thats our greatest strength. Apples new IT training series begins with the Apple Device Support course. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Core training took place off-site and included 15 new employees like myself. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Technical Specialists may be required to travel to customer sites. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Necessary cookies are absolutely essential for the website to function properly. A selection of macOS tips to make your Mac life a more effortless experience. This cookie is set by GDPR Cookie Consent plugin. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Related: 17 Apple Technical Specialist Interview Questions and Answers. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Review information and details about the policies, terms, and conditions for Apple training programs. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. I will never forget them. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Learn more (Opens in a new window) . Our training team can help you book training for your organisation or for a third party. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Youll need to be flexible with your schedule. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Customer loyalty and satisfaction is their number one priority. Choose your path We deliver a full range of Apple courses, including support and repair training for Apple devices. By helping Apple maintain strong relationships with customers, you are instrumental to our success. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. You also have the option to opt-out of these cookies. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Apple participates in the E-Verify program in certain locations as required by law. Get 20% off your Jamf training if you work in education. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Just fill out the form or call us directly on 0203 507 1728. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Check your badge on Credly for specific expiration dates. When youre authorized or certified in your area of business or expertise, you also represent Apple. You need a current, government-issued ID to check in with the proctor and begin the exam. You reassure customers when delivering product diagnoses and potential solutions. You know, just like the things we make. They can also help businesses to develop and implement best practices for protecting their data. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. And be amazed by what it does for yours. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. The program is open to institutions in Europe, the Middle East, India, and Africa. This cookie is installed by Google Analytics. We will work with applicants to make any reasonable accommodations. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. This cookie is set by the Google. This can be a very rewarding job, but it can also be stressful at times. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. You have excellent time management skills and can make decisions quickly. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. At Apple, the learning never ends, and team members continually support each other. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. It was a month before any of us would be on the sales floor alone. Click here to see the total pay, recent salaries shared and more! Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Assess employee needs and develop tech training related courses and/or programs. Youll grow your career skills, too, because leaders here take an active role in your professional development. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Apple certification programs are IT professional certifications for Apple Inc. products. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Access your favorite topics in a personalized feed while you're on the go. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. We deliver a full range of Apple courses, including support and repair training for Apple devices.