As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth. Let us answer your questions about what you can expect! Lost and Found opens one hour after park opening and closes when all guests are out of the park. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Updated as of July 25, 2022. And this Intercontinental - where Decman booked - two days prior. A replacement fee may apply in the event Herschend determines, in its discretion, to replace any duplicated, damaged, lost, or stolen Tickets. If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. The shows were not open which I was a little disppointed as they could have done tickets for the show & still provide social distancing. Dollywood was originally scheduled . Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. All linked passes in your account will be evaluated for renewal. Proof of rabies and Bordetella are required at check in. Upgrade pricing varies. Established in 1986. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . These Terms of Sale (these Terms) apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an Item) by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to herein as Herschend, us, we, or our as the context may require) whether the Item was purchased in person or through the telephone (an On Site Purchase), or through a website or a mobile application operated by Herschend (the Online Service). Available on a first-come first-serve basis. Otherwise, your groups refund will be adjusted accordingly. Our operating days and hours vary; please check our Calendar. Unless approved by Dollywood in advance, personal or commercial drones (or other unmanned vehicles) whether piloted on or off property are not permitted. All tax rates are subject to change without notice. A decrease in numbers may reduce the number of comp admissions/meal vouchers to which your group is entitled. Andrea Romano. Upon such revocation or confiscation, the applicable Ticket holder present on any of the Properties or participating in any Herschend Activities (each a Guest) and all members of their party shall have no right to remain in, on, or about the Property. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. Temperature checks will no longer be required before entry for the public and employees, but people will still have to do self-assessment health screenings before entering the park. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. 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We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. We were able to access the theme park today and put together some thoughts on this . During the colder months, closures are based on temperature. Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. Yes. For instance, in the spring, Thursdays are less crowded. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. Call center hours are 9-5 Monday . DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. "We have been following the coronavirus crisis very closely and based on developments within the last 24 hours and in consultation with the State of Tennessee, we are going to delay our season opening until March 28," Craig . Doha, Qatar - Qatar Airways has paid out over USD $1.2 billion in refunds to almost 600,000 passengers since March, demonstrating its commitment to honouring its obligations to passengers who need to change their plans due to the impact of the COVID-19 pandemic on global travel. We will contact you through email with return options if your item is recovered. You agree to comply with all the applicable rules, policies, terms and conditions ("Event Rules") for each Event. Parents should contact the first available host for assistance if a child is lost. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. Tickets must be upgraded on the day of your group's visit only. Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. Our group reservation number is865-428-9890. We appreciate all of our passholders and have made the renewal process super easy! Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. Season Passesare your best value if visiting more than one time during the season. We hope it doesn't happen, but prepare just in case your little one gets separated from you. Track Your Return. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Airlines currently offering travel flexibility Every season brings new experiences! Be sure to follow all rider requirements, including requirements for loose articles. Simply use the zip code "37863" on the weather website or mobile app of your choice. Dollywood is pleased to offer both Daily and All Season Refill Souvenir mugs. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. They will not be distributed just because it rains. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. Guests shall not enter into any restricted areas, ride perimeters, animal enclosures, or designated employee areas. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. International Returns. Once the group returns, the adults will swap places with each other. Dollywood: What Covid-19? Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. Social distancing. Pigeon Forge, TN 37863 1 . So, it might be a good idea for Dollywood to consider updating their policy to do the same. Dollywood has always been proud to assist our military families. We are excited that you are interested in purchasing a new Season Pass! Joey Buck, park chaplain for 12 years, said Sunday services at the . Limited Park Capacity, Advanced Reservations Required. However, they are responsible for 2.5% county amusement tax and 1% county food tax on prepared food. Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. DollywoodYes. There are three different levels of TimeSaver H2O. We're here to help; below, we've highlighted a few of the most common questions about visiting the park, along with easy-to-understand answers. A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. Please stop by Guest Services to pick up your raincheck before you leave the park. Explosives of any kind, including fireworks and water grenades (whether metal or plastic). Check refunds may take up to 15 business days. According to the company's website, on April 12, masks were made . Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. A majority of the Park is level to gently-rolling and is thus wheelchair accessible. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. Yes, sometimes you go to try out a bucket list of rides. Please contact us at (888) 428-6789 to make changes to your group reservation. Then when you are finished enjoying the Park, proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting!Package Pickup is offered on purchases made prior to two hours before Park closing. PIGEON FORGE, Tenn. One of the country's most popular amusement parks was not immune to the coronavirus pandemic. The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . This means you can rent and float from locker to locker without having to pay for each new locker.All lockers are sold on a first come, first serve basis. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. We are possibly coming back at Christmas time, but we will DEFINITELY not be coming here. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. Our family went to Dollywood the first weekend in October for their Harvest festival. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. Tickets allow Ticket holders admission to Properties only during operating hours of the applicable Property. For less than the price of another day's admission, your group members can enjoy our park all season long! Although pets are not permitted inside Dollywood (except for service animals), we are pleased to offer accommodations for dogs at Doggywood. We visited during the fall harvest. Each January and February the Entertainment department conducts auditions in several cities and at Dollywood. Rain Checks are not available for Season Passholders. Enter the park through designated entrances during operating hours only. Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times.