If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Of course, you could also have an issue with your battery. E07 - Replace Motor or Motor Wheel Assembly. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. You can recalibrate your Gotrax hoverboard by following the instructions above. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. But some parents may balk at spending more than $100 on an electric scooter. In addition, I now have the old lithium ion battery I need to figure out how to dispose. I have had it for over a month now and have had zero problems with it. 110 0 obj
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Always be sure to consult the . So frustrating. Roller Blades/Bikes. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Choose from Same Day Delivery, Drive Up or Order Pickup. I cant find anyone who sells them including the gotrax website, acisneros0873 - After fully charging, I prepared for the first ride with the new parts. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Repair frozen GOTRAX GXL V2. Therealjondotcom 3 yr. ago. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Thank you GoTRAX for fixing my 7 year olds birthday gift! Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I tried these fixes and the problem got solved. Expect More. If you can not grip the top with your fingers use a pair of pliers to assist you. 0000001444 00000 n
GOTRAX sent me a battery and a replacement handle bar. Find your product below and click the link to be directed to the specific information for troubleshooting. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. It is not managed by iFixit staff. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Once you ensure the position is correct, gently slide the pack into the tiller. Beeping can also indicate uneven pressure on the hoverboard sensors. All electric scooter have a fuse or a circuit breaker. Turn the key or power switch on and engage the throttle all of the way. This is telling you the charger is working. You feel the scooter lose power and your inertia throws you forward. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. The motor would sometimes "sputter" (not engage) when you push down the throttle. Press J to jump to the feed. You can get it started again if you press the button so it's probably not a power issue. 51 4.7 out of 5 Stars. If the wheel spins only when the battery charger is plugged into the scooter then the . EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. In this video we take a look inside a GoTrax G2 Scooter. GOTRAX - F5 Electric Bike. We check over 250 million products every day for the best prices. Grab the new battery pack and ensure that your are installing the battery pack correctly. Tighten the screws firmly. Is a fire hazard. Include an image for extra impact. This problem could be caused by many different things. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Troubleshoot common issues with your gotrax hoverboard with our handy guide. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Only tools required are the 4mm Allen wrench and a set of pliers. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Here is a link to find the manual for your Gotrax hoverboard. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Looking For The Best Lock For An Electric Scooter? 0000256654 00000 n
Entice customers to sign up for your mailing list with discounts or exclusive offers. I absolutely love this scooter. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. So in short. I continue to struggle with GOTRAX's customer support team. The BBB's grade of "F" still . Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Weight: 17 pounds. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. These are as follows. Check which of them the problem is and get it fixed immediately. Need help troubleshooting a scooter issue? Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. bay_blade2000 3 yr. ago That's not what I am saying at all. Watch out world! Tip: Try to lift as straight as possible out of the tiller. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Take care of your ride so it can take care of you. Also if there is a critical mass here, we may be able to have the company fix their problems. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. New comments cannot be posted and votes cannot be cast. Took 8 business days to fix (total of 11 calendar days). This is a few specific actions that act as a reset for your board and can fix many common issues. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Post adapter arcing when plugged in. But when I press the throttle, nothing happens. Even if you've just ridden it, the battery may not be sufficiently charged. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. An awesome member of our community made this guide. When you plug your charger into the wall, the indicator light will turn green. . Odometer not working. If your Gotrax hoverboard will not turn back on you are experiencing an issue. These models of e-bike only feature an LED Display. trailer
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Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Turn the key or power switch on and engage the throttle all of the way. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! A revolution is on the way - and Electric Scooters are leading it! Problem not solved. Power on your scooter and take it for a test drive. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Can't get the scooter to start. 0000000696 00000 n
Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. It was the front wheel so more difficult, cost 40 for replacement. These codes will pop up over your console's display when there are issues within your electric scooter. I've had it for a full month now but never knew how to. If all of them work normally, then you need a new charger. When the battery is fully charged it will change from red to green. Codes often have simple solutions and we are here to assist. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Free standard shipping with $35 orders. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Take off the console and pull out the battery, checking all the connections. There are many possible reasons why your Gotrax hoverboard is not balancing. 0000002873 00000 n
There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. 0000008779 00000 n
Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Set the line out of the way once disconnected. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. We show a quick view. Fix stuck GOTRAX GXL V2. If your charger does not turn green when you plug it in, your problem may lie in your charger. What did the brake pad rubbing sound like? When you connect the charger to the hoverboard it will turn red to let you know it is charging. These codes will pop up over your console's display when there are issues within your electric scooter. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Reattach the console/head unit by sliding it back into place. 51 reviews. It sounds like a bad battery but checking the connections is the first step. - Easy fix. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. %PDF-1.4
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Please Note, some electric scooters share error codes. Of course, with any new or growing technology there are often hiccups along the way. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Find your product below and click the link to be directed to the specific information for troubleshooting. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). They cannot show error codes. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. A fully charged battery will have between 36 and 42 volts. I requested a refund. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. When you connect the charger to the hoverboard it will turn red to let you know it is charging. 0000003486 00000 n
Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. It's a 36V 6 Ah battery that offers higher performance. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. 0000002509 00000 n
GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. You may need a replacement battery if your current one is faulty or has sustained physical damage. The key is to build your own vehicle with its own motor coil wire. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Easy fix but annoying. 0000005863 00000 n
Check Out Our Guide! Entice customers to sign up for your mailing list with discounts or exclusive offers. Here is a link to find the manual for your Gotrax hoverboard. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. It is possible to check the voltage of your battery using a voltmeter. I continue to struggle with GOTRAX's customer support team. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). If the battery is fully charged, then the issue is likely with the motherboard or wiring. Now i have error code 30! The problem with your Gotrax scooter may be a loose connection or a dirty charging port. How to restore default settings on GOTRAX GXL V2. Gotrax has also added a longer battery life. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). So far I've got about 60 miles on it. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. I had my second issue within 17 business days of receiving the scooter. The odometer illumination was bright. If damaged do not proceed. Check Out Our Guide! TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. I didn't realize my tires were about half the recommended psi. I've had mine for almost two weeks now, and have not experienced these issues. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Find low everyday prices and buy online for delivery or in-store pick-up. Cruise control automatically goes on every time when riding. Missing tire extension - poor quality control. If this does not work, replace the console. Include an image for extra impact. Did you find it helpful? The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Press Power Button once again to power on . Create an account to follow your favorite communities and start taking part in conversations. Pressing on button does not illuminate the display nor does the throttle have power. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Its possible the quality slipped with the V2, but they are basically the same scooter. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems.