The complete opposite of lawyer James, Nathan is carefree and fun. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. I am telling all my friends how bad the quality is and to never order from them. . I ordered a size larger and they still didn't fit. ADD ONS. Lucy in the sky did not inform me back in November, that the dress was not in stock. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! For further information, please visithttps://help.afterpay.com/hc/en-au/. -Kate Sarika Pramod 1 review US 3 days ago Great experience! I can always count on you for the best quality and accurate fit. what is the average shipping time? When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. I'm convinced company is run out of a basement and lack computer skill to process anything. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Not worth the hassle and loss of money. Don't waste your time here! We're so sorry to hear that your order was delayed. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Hi! You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. I'm so frustrated because they don't have a phone number. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. They are constantly moving as not to get found. Companies can ask for reviews via automatic invitations. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Yes, it says so on the website -- READ THE FINE PRINT. From time to time, we may restrict access to some parts or all of this Website. Registered: 04-01-2009. on 10-08-2013 09:47. Haiker Rojas. -Kate. No further information is required on your end, the return label has all your information. You can choose to accept or decline cookies. I use the chat feature and they told me that the dresses would arrive within the next three weeks. -Kate. -Kate. If you're reaching out to us regarding an order, please have your Order ID in your message. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. I reached out 5 days ago to see where it was. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, You can email us at resolution@lucyinthesky.email! Tip for consumers:Absolutely no refunds unless it arrived damaged. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. The first time it was cancelled altogether. Save. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Review. Do you agree with Lucy in the Sky's 4-star rating? The prices they charge is not right. If you need specific product measurements or have further questions, please email us at. We'd love to find a resolution due to this issue. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? I loved 1/2 dresses I bought. Share. HELP & SUPPORT. She answered all the questions we had quickly and gave good advice. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. The dresses were way too short - they barely covered my butt. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. I ordered a dress on 9/18. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. It makes total sense why they only give you store credit, or else they'd be out of business! How often does the website restock? Hi Bethany, Yes. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Have e-mailed twice in the last week with no response! Store credit took weeks. I have twice ordered from this website (years apart) and both times my items were not sent out. We'd love to hear from you so that we can find a resolution. Needed it for Feb 25th. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. They weren't rude per se, but they were deeply unhelpful. So glad we were able to help! Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. See actions taken by the people who manage and post content. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. I had to do a charge back from my credit card company to get my refund back. Lucy Harley-McKeown; Jessica Clark; . Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. WHAT INFORMATION DO WE SHARE WITH OTHERS? We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Lucy in the sky is our GO TO for all things special occasion. I HAVE MY TRACKING NUMBER. No! Article created 4 years ag I know it's still only Nov. 15 but I do not think this dress is coming. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). 0333 7591 018. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. We're so sorry to hear that you have not received your refund yet. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Alternatively, you can attempt to place the order with a different card or try again later. Help and support; Contact BT; Back. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. GetHuman does not work with Sky's customer support operations, directly or in any . -Kate. This consists of doing coursework over 15 months. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. 0800 840 0202. We encourage you to review those policies when you visit those sites. Hi KM, This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. - Kate, Hi Paula! Number of comments: 0 But, not to worrythey charge your credit card as soon as you make the order. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Glad that our Customer Service was able to help with your returns! Tip for consumers:Do not buy from this company. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Not Available. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Cassandra M. went beyond. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. We'd love to assist you further if you need help with returns. Gucci belt men Marmont . Please contact us via Live Chat for 24 hour customer care. We have a range of ways to get in touch for new and existing customers. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The stated ship times cannot be altered with the delivery method. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Hi Hailey, Thanks for your feedback. The customer service and chat support feature here is great and really easy to use. -Kate. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. This policy is effective from 01/01/2016. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. -Kate. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Yet Lucy in the Sky refuses to give a refund. Images copyright 2023 Lucy in the sky inc. All rights reserved. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. - Kate. We cover the cost of all domestic return shipping for all styles. -Kate. I ordered 4 items and once I received 2 of them and saw how bad the quality was. In the case of any change-of-mind or sizing issues, we offer store credit. They said they will refund me within 10 days without any explainations for their lateness. I am so disappointed and will NEVER ORDER AGAIN! Then, the item never ships. Incredibly scammy and misleading. This will be automatically applied to your account attached to the email address used for the order. | Read 5,941-5,960 Reviews out of 6,586 Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Thanks for your feedback. We're so glad you were able to reorder and get it in the time frame you needed. Her level of customer service was fabulous. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". You should check this page regularly to take notice of any changes we may have made to the Terms of Service. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. -Kate. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Have something to share about Lucy In The Sky? If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Please let us know if we can help any further. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. We're so sorry to hear that there was an issue with your order. The company helped issue credit for this matter to purchase a new item as soon as possible. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? They charge so much and the quality is so bad. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Please email us at resolution@lucyinthesky.email. Merry was very friendly, professional and helpful. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. This is a generic card error - this means that your bank is rejecting the transaction at this time. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Excellent Customer Service, Quality Name Brands. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Any currency conversion are for reference purposes only. This cost is not covered by us and is charged directly by your local government. You must not establish a link from any website that is not owned by you. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. i live in texas and ordered a dress on sunday earlier this week. Please emails us at resolution@lucyinthesky.email so we can better assist you. allows you to receive photos from your camera directly to your smartphone or. Hi Kaylyn! Horrible company and horrible customer service. We're sorry to hear about the order being delayed. United States. Intellectual Property, Software and Content. These used to work but not sure if they are still valid numbers. If you are in between sizes, we would generally suggest to order a size up. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Lucy In The Sky Midi Dress - Black - Alice. All orders ship out of Los Angeles, we design all of our styles in-house. Why would I need store credit when I already purchased the 3rd dress. Hi Carol, Thanks for your feedback. These companies are a dime a dozen, you can 100% find another that actually values customer service. BEWARE. I reached our to the company and got a fast response from them. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. All orders are subject to availability and confirmation of the order price. Please email us at resolution@lucyinthesky.email if anything else. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Hi Matilde, My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Finally, the Trust Mamma rating is four stars. -Kate. . - Kate, Hi Gosset! Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Hi Hailey, -Kate. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. -Kate. Worst experience. -Kate. Hi Lily, All international orders are shipped with DHL International Packet Plus. Please let us know if we can help any further. Do you agree with Lucy in the Sky's 4-star rating? If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Find top links about Lucy In The Sky Login along with social links, FAQs, and more. tablet. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. They said I would be receiving updates and a tracking number. I'm dealing with their customer service right now and they are so rude and unprofessional, Hi Talia, Thanks for your feedback. -Kate. How useful is that if the items never come? Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! I threw out all the clothing. Check out what 6,864 people have written so far, and share your own experience. If i order now when i will receive it? It fits exactly to measurements specified in the skirt section for sure! We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. She offered me advanced credit and provided easy instructions to do so. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Critic England, United Kingdom. would it arrive by october 26th? i am from spain. My learning training provider was City and Guilds. DO NOT BUY FROM THEM. Oh no! Followed up shortly after the purchase to make sure everything was ok. We're so sorry to hear about the order. Contact Us. Hi Teagan, Thanks for your feedback. Lucy has a story. Store credit only. We do not provide information to these agencies or companies for marketing or commercial purposes. DO YOU SHIP INTERNATIONALLY? Closed now : See all hours. Poor Customer Service! You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. In the case of any expired store credits, we will gladly issue another current one for the same value. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I wish they were more transparent with the type of quality on their website. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Check out what 6,872 people have written so far, and share your own experience. Hi Natalie, How would you even know if something would fit or if you'd like the quality? For my troubles, I've been offered a $25 store credit. Products used:We havent received the products, Hi Jessica! Thanks for your feedback. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Tip for consumers:NO REFUNDS! Products used:I ordered a dress that NEVER was shipped. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. We're so sorry to hear that your order had quality issues. I DO NOT RECOMMEND THIS COMPANY! But Sarah S got my exchange going and it will make it in time! - Kate. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. This document governs your relationship with www.lucyinthesky.com (Website). This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Lucy In The Sky. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Lost or stolen. Our styles are designed exclusively in Los Angeles. 1200 Wall Street, Floor 2
Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. If anything else you can email us at resolution@lucyinthesky.email-Kate. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Delivery date was Feb 17-24th. If you want to make a complaint to the Sky customer service team, they can be reached on . Hi Kat! You can email us at resolution@lucyinthesky.email! I emailed on 9/16 noone has contacted me. Thanks for your feedback. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. You should check this page from time to time to ensure that you are happy with any changes. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We're sorry to hear about your issues with our return policy. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. Our regular return policy applies to all orders made through AfterPay. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Contact BT. Find out how we combat fake reviews. Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. -Kate. Email: shop@lucyinthesky.email - replies within 24 business hours. They're all photographed wearing size Small. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) By December they were all expected to arrive, but none of them had even shipped. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. We're so sorry to hear issues with your order. - Check in with your local post office, as packages are often held there for pick up. I had talked to 2 other reps there and they did not help AT ALL! Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. It is an eligible payment method for all U.S orders over $35. Contact from abroad. We use dedicated people and clever technology to safeguard our platform. . However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Good Luck! Please read the email in full, there may be pertinent details which may have been missed. I've lost $120 to Lucy In the Sky and received nothing. This has been quite frustrating. Thanks for your feedback. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . It was nothing like the picture. Phone Email. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. -Kate. Shop now at www.lucyinthesky.com. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. We would suggest to double check your card details. Completely different material than pictured.