Populate as many categories as you would like in here. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. My users certainly enjoy it. But i want to use setDisplay which is not working at all. Nice work! All of these are extended from the base Catalog Item (sc_cat_item) table and used to request fulfillment from your . g_scratchpad.emptyVars = emptyVars.join(,); ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. 2. How can I get it to redirect back to the homepage outside of the iFrame? Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). gs. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. Youre right, its not needed at all. Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. Configuration fields . You did such an amazing job. var emptyVars = []; Thanks in advance. Is this a case where I need to dotwalk from the variable set to get to the object? When the user submits the incident I would like to grab the modified label and insert it in the incident description. Save my name, email, and website in this browser for the next time I comment. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. elmt.innerHTML = label + :; Why are non-Western countries siding with China in the UN? Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. Using ServiceNOw variables in Flow Designer What type of a field should the Record producer be? Find centralized, trusted content and collaborate around the technologies you use most. Ive updated the instructions above. (Service catalog fields are "variables", and they are different from normal table fields). This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I would like to be able to still use the variable set but change the label. In fact, its been asked here before! How do I find what Element I need to change when it is part of a variable container? The client would like the user to be able to select an Incident Category as well as an Incident . Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. In that case, you cant simply modify the label record because youve got a narrower scope within that table that you need to work with. Is there any way in the same solution we can handle the check boxes and two column wide Container. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. Lets try it out! When setting a value, ensure the data type of the field matches the data type of the value you enter. Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. WARNING at line 6: Bad for in variable vars. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { populated in a reference field on the target record named 'u_record_producer . I rebuilt the test cases on demo18 and everything seems to work fine. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. Thanks for sharing! Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. The object reference is cat_item. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. How do I align things in the following tabular environment? 0. Ive posted an update to this article. Sign-up to get the latest news and update information from ServiceNow Guru! More than one way to skin a cat . Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. Is there a single-word adjective for "having exceptionally strong moral principles"? It appears that sc_item_option_mtom only works for sc_req_item. Again a great solution. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. Seems to be something with the setDisplay function. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Confirmed: Berlin Hot Fix 4 fixes the problem. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Sign-up to get the latest news and update information from ServiceNow Guru! When the record is submitted using a record producer, you are redirected directly to the generated record. This is excellent thanks so much for this. i.e. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. I modified the push line to check for mandatory attribute but the reference doesnt hold up. Its a bit different for the asterisk indicators on Fuji and beyond. Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. This is great AdminPro! You can also view the icons within. I couldnt get it to work with a previous aspen patch so i had it removed awhile back but it looks ok now. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. /* Only include empty variables, and exclude Label and Container variables */ We have a global variable set for attachments with a real generic label Please attach any pertinent data. I've updated the article. Just set up a generic example using the scratchpad. It seems like client script doesnt see variables. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). 0 coins. The reference qualifier here is important. A couple of days ago one of my colleagues, Jacob Kimball, suggested to me that we might be able to overcome this issue by using a display business rule to collect the blank variable information at the server and then pass those variable names to the client. Other times you'll need to do a GlideRecord query to get it. Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. function onLoad () {. Hey, thats a good idea. scriptCode += "g_form.setDisplay(\"variables." If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); I search the glide system class documentation but could not spot it?? Because of the way this works, it will replace the link as well. In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. With a client script you can target any field on the form and modify its label. Is it possible to change the table label using something similar? The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. Non-admins can still see all the empty variables. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. I got your initial script to work changing a variable label on a catalog item. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. I know this would mean a performance hit on the client vs running the major work server-side. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). You should be able to change the table label of a form (the first form section label) with a script like this. Only thing I can think of that might work is just to replace the label text with label text in bold tags. If its not working for non-admin users Id guess its probably a client script conflict of some sort. Navigate to Service Catalog > Catalog Definitions > Record Producers. I have tried the script. How do I get the current date in JavaScript? I want to display a HINT when we hover over the selected choice . Awesome! Label fields label. Came here lots of times when the wiki did not solve my issues. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Thank you for sharing. Any advice? When the record is submitted using a record producer, you are redirected directly to the generated record. That might just do the job.. It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. Automatically added by "Force population of record producer used" business rule. Video demonstrate that how incident task has been . Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. It is possible, and this post will show you how it can be done. Hey Guys I am attempting to rewrite the label if a user has itil role.. What is your opinion? Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. I havent found a way to do this for an approval record. I've updated the article. Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. Im wondering how I would make the required asterisk show on the field? Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. We want to test that our qualifier works. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Theres no good way that I know of to do this. Thanks for the assist! Whats even stranger is that on our dev instance, which is on a previous release of Berlin, I can get the scratchpad vars to display. Any way to make this work on macros and Macros with labels? Is it possible to rotate a window 90 degrees if it has the same length and width? The answer is client scripting. I would love to be able to extend this sort of functionality to email notifications. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! Lets create a new one. My only remaining issue is hiding the variable set title if all variables are hidden. I just updated the code above with some versions that should work better. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. Keep it up. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Attachment Variable on Record Producer not working. Form is normal . The only issue I have is that it only seems to be working for admin users. Awesome! Thanks a lot. Is there an abort command you can put in the record producer script? however I believe the syntax maybe off.. can you help? Why is it so? So you can get the sys_id of the record producer very easily using cat_item.sys_id To learn more, see our tips on writing great answers. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. You did such an amazing job. I think the problem is in your if statement. Well want to store the record producer value on each target record that is created. Keep it up. February 7, 2020 Tech Blog Pathways Development Team choicevalues, . Keep it up. This editor displays the values of questions specified in the record producer. Variables have come a long way since the early days of ServiceNow. Any chance someone has already figured this out? The alternative would have been to remove the dom reference and replace it with glide. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . The reasons you might want this sort of Please specify through example. This one needs to be done a bit differently. It is not working in Service Portal. } You didn't specify the context of your script that needs the variable values. Ive tried using label_left and label_right with no success, any thoughts? If I just use the current label text as the function parameter then it loses my hyperlink set up on the original label. id); Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. What video game is Charlie playing in Poker Face S01E07? Option to customize record producer using , Often a simple and straight , less customization. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Default variable editor The default variable editor is applicable only for record producers. Asking for help, clarification, or responding to other answers. For instance, say a form section is captioned A/B and it displays as such when tabbed. Hey Mark, is there any way to add a label in the form sections just like a label on catalog request page.. One of our clients wanted to differentiate the fields by adding label, please help me out if there is a way to do so. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Is a collection of years plural or singular? Labels are the pretty version of the data that drives behind it. 2015 Locate any record in any table, by . App Engine Studio creates the Catalog Item. This script is not working to change variable type Label. Heres another example that shows how you can access record producer variables using the producer object. You can try out this report, however you will quickly see that sys_ids are used in the table and the report isn't overly that valuable. How can I get query string values in JavaScript? Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. Record producer will be. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. Now you know why I didnt include it in the examples :). producer. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. Check out the top of the comments section here for some code to get you started. You can add columns to the view as you see fit. All Rights Reserved. I have a lengthy choice Label for one of my fields . Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. I have populated some categories in addition to the out of box categories included with Madrid. Is it possible to call the function and not change the text of the current label (I only want to change the color)? Mark, Ok, any idea how to do that? It is not working for me.. Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. for (var i in current.variables) { Thanks for contributing an answer to Stack Overflow!