These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? One is in the coach fuse panel and is marked. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. The issue is not closed nor has resolution been found. I will state again that this is not a new claim. All payments are with approved credit through dealer lending source. ** September 10th we took the ** out. Complaint Type: Problems with Product/Service. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. We have a 2017 Thor motor home with a radio installed backup camera. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Check whether the batteries are charged enough. Then click on the manual name to download. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. BOTH of which **** has rejected. Satellite. We purchased a 2016 ************ 40xte with ****** miles on it. Don't go searching for zebras just yet. All of this back and forth is not fair to us, the consumer. ****** was not being truthful. We have documented the roof concerns in case it does happen to be a concern. 01/03/2023. Ill keep taking all suggestions and look a while longer. State: Texas. This dealer in **** miles away so thats not happening. Class Cs with the beloved luxuries of Mercedes-Benz. Wondering if the converter is shot. We purchased a new 2019 *********************** **** Motor Coach in May 2019. Seal leaks and causes extreme noise when driven at highway speeds. I am rejecting this response because: We have been going back and forth with this for three years. I have looked and checked all connections and fuses I can find. Can hitch up to 8,000 lbs. The pivotal combination of large Class A amenities with more power than a typical Class B RV. The A.C.E. Number Of Radios. 2 slide outs. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). It is the original claim. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. in fuel costs), then **** will kindly deduct the $2,000. If you wish to set up a factory service appointment to discount you the $2000, please call ************. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. I purchased unit as it comes from manufacturer with a seamless roof. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. A representative has been notified and will be with you shortly. My front radio has two fuses. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Another for $6,500.00 from *************** in ***********, **. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. Attached 75 watt solar panel. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Listed 15 hours ago in Camp Verde, AZ. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! I have a full side slide on my 2016 Thor Ace 30.2. No. A representative has been notified and will be with you shortly. I am not in a place where I can plug in and charge the house batteries. 2017 Thor Challenger XE Rear and side cameras and radio not working. Anyone know exactly where the fuse may . THOR #2187. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. or call the glass man in town? Tristen should have the additional documentation in his inbox this evening 12-11-2022. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. Do you need a one-stop shop for all things RV-related? We bought it new in 2018. Television. I think that is the Thor way. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. I left my parking lights on overnight, and it killed the car and house batteries. BBB Business Profiles generally cover a three-year reporting period. . Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Contact Us. I am waiting for **** to call us back. This is Thors final offer as it has been stated multiple times. CD Player. 26 gallon black water tank and 31 gallon grey water tank. Stock #46257. Watch on. Submitting a response indicates a willingness to work with customers to make things right. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. *All RV prices exclude tax, title, registration and fees, including documentary service fees. Need advise, had a shop replace house battery and repair inverter. Nobody will build them better. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. This is Thors final offer as it has been stated multiple times. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. With all the family-friendly and pet-friendly features, you'll love traveling in . The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. Checked every fuse I could find. Posted January 8, 2016. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. We purchased a 2020 ************ model **** on September 4, 2019. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. is not responsible for any misprints, typos, or errors found in our website pages. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! From the time we purchased the coach we have only driven a total of ***** miles. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. It features the best of a class a, along with the best features of a class c. That's what A.C.E. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We have only Put 2400 miles on since we bought it. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. Note that complaint text that is displayed might not represent all complaints filed with BBB. See dealer for details. Both radios are powered from a 15 amp fuse located in the power center under the bed. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Want to request a quote on this unit? As I have stated countless times. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. We strive to ensure all pricing and information contained in this website is accurate. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. !. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Fort Wayne, Indiana, United States. According to the call notes several of his concerns were discussed and further explained. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Mechanic's Assistant: Are you fixing your Chassis yourself? Meet the redesigned A.C.E. He made us feel at ease during the whole process. Thor Motor Coach stands by our previous response, we will have our representative attempt to reach the customer one more time. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? Add distilled water only. We are sorry to hear of your concerns with your 2019 *******. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. All warranty info is typically reserved for new units and is subject to specific terms and conditions. Not just one but every single seat in the coach. Exterior 32" TV. Listed 27 weeks ago in Cass . We had one of our **************** Representatives reach out, the below follow up was provided. ("goodwill offer") from what they will charge us to do the labor at their factory. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. For a better experience, please enable JavaScript in your browser before proceeding. Generator in photo not included. ********* in **** had the coach for six weeks only to decide in the end not to do the job. We have taken the coach all over ***** and **** trying to get the issues resolved. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. good-will offer. State: Arkansas. Based on the pictures provided to us, there is no repair to be made. I bought a brand new Thor Hurricane 35M. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. You may also call **** at ************ for them to better assist you in finding service. Please contact us to verify info, and to check availability as our inventory changes rapidly. Jumping through hoops. The best of Class A amenities and more power than a Class B. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. There authorized service center is telling me not to get roof patch but replaced. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Then ***** struck, with travel restrictions in place. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. One previous owner purchased it new.We have had multiple issues with the coach. This coach is over 6 years old. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. +26. Save. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. We need this rv fixed asap. My Thor Rize was not properly built. After countless emails and calls to *********************, we never heard from him again. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. It may not display this or other websites correctly. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. . 2017 Thor Challenger XE Rear and side cameras and radio not working. We are so very happy with the coach we purchased! 2. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. 2 lead acid batteries. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. As the smallest motorhome option, camper vans are welcome virtually everywhere. Begin with this one! The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. We are also providing the **** commercial vehicle center web address. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. It seems each Thor MC plant wires the radios differently. Also if your GFI isnt easy to locate, you may have one on the inverter itself. Thor Motorcoach Logo linking to Home Page. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. I guess that is the million-dollar question. Your luxury Mercedes Sprinter motorhomes. This has all been dragging on for far too long. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Terms may vary. The requested information: 2019 *********************** **** motor coach. I need my brand new RV fixed, and Thor has an obligation to fix it! All standard features and specifications are subject to change. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits.