If you are interested in learning more about our offerings, please fill out the request form and we will contact you to discuss details. You agree not to engage in the use, copying or distribution of any Content other than as expressly permitted herein, including any use, copying, or distribution of Contributions of third parties obtained through the Site, for any commercial purpose. If you are not able to login to your Tock account but wish to delete it, you may also request manual deletion by emailing privacy@tockhq.com with the subject Delete Tock Account. Please note that we may need to verify your identity in connection with such manual requests, and such verification process may require you to provide us with additional information. . Unfortunately, the restaurant needed to be paid first and the payment cannot be refunded anymore. Alternatively, you may use, Holiday Inn New York City - Wall Street, an IHG Hotel, Crowne Plaza Times Square Manhattan, an IHG Hotel. Parking: Valet. Tock is not responsible for forgeries or misrepresentations. Any platform where I can sell my reservation? allows you to quickly and easily book and edit reservations as well as build on your CRM in a seamless fashion. Tock's reservation management allows you to quickly and easily book and edit reservations as well as build on your CRM in a seamless fashion. However, you should be aware that selling tickets for greater than face value may be illegal in your jurisdiction. This is the version of our website addressed to speakers of English in the United States. Eat App enables you to own and control your own database and provides guest management and CRM tools like reviews, customer segmentation through tags and advanced reports to help you provide excellent customer service. I believe it's a way for them to ensure people show up when they make a reservation. Make sure there is a Dine-In option available: Tock will provide any prepaid (e.g. There are many reservation systems available in the market, and to make sure you are choosing the right one for your restaurant, we have undertaken an in-depth comparison of two well-known reservation systems - Tock & OpenTable, along with a few alternative options you might want to consider. . At Tocks sole discretion, it may require you to submit any disputes about or involving the Site, the Content provided on or through the Site, or these Terms, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Illinois law. Sometimes they will refund you, but its case by case and depends on the restaurants policies. Select the type of reservation you'd like to create: Prepaid: a reservation to be paid for in full for an all-inclusive experience. If you've never offered an experience with prepayment attached, here are a few things to think through before your first service: Ensure your policies are updated You agree to defend, indemnify and hold harmless Tock, our affiliates, and our respective officers, directors, employees and agents from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorneys fees and court costs) arising from: (i) your use and access of the Site or Content; (ii) your violation of these Terms; (iii) your violation of any third-party right, including without limitation, any copyright, property or privacy right; or (iv) any claim that your Contributions cause damages to a third party or infringe upon a third partys intellectual property or other proprietary rights. The content on the Site, including without limitation the text, software, manuscripts, graphics, photos, sounds, music, videos, interactive features, Contributions and the like (collectively, Content) and the trademarks, service marks and logos contained therein (Marks), are owned by or licensed to Tock, subject to copyright, trademark and other intellectual property rights under United States and foreign laws and international conventions. So let's have a look at Tock and OpenTable. The Terms govern Tock Users use of www.exploretock.com, any predecessor or successor websites established by Tock which reference these Terms, any Tock applications and any Content (as defined below) available through such websites or applications (collectively, the Site). Download it now, Curious about our reservation and table management system? OpenTable offers its table management solutions through a single product which is available in three tiers based on your feature needs, starting off with a basic package that includes access to their diner network, but no table management features. For example, a $20 deposit for an 8 person reservation equals $160. Tock Cost: - Monthly flat fee ranges from $199 - $699 depending on the plan. However, a reservation can be placed for a $10 per person fee. Easily manage reservations a Exit Apple Store Mac iPad iPhone Watch You agree to update such information when required or requested, and you further agree not to use another persons account without permission. OpenTable's pricing system includes a monthly subscription fee plus a per-cover charge. Tock's pricing system works with a flat monthly subscription fee plus a fee on prepaid reservations, and comes in two packages. There is no "one-size-fits-all" approach in choosing a reservation system, which one is best for you depends on your restaurant's unique position. Tock does not warrant that descriptions or images of, or references to, experiences and items are accurate, complete, reliable, current or error-free. Tocks booking site is the single destination for reservations, takeout and events. However, Tock also charges a commission on all pre-paid reservations. from the creators of FARM Palm Springs, Animarum Gig Harbor and the original SEL, comes SIETE. historically a drive thru Coffee Stand and prior gas station, we work in a limited kitchen creating a limited menu for Brunch and Small Plates Thursday, Friday, Saturday and alternating Sundays. Reservation 8/03 & 22/03 Fish & Seafood Night. Tock Reservation Management Managing booked reservations Understanding the types of transfers Change guest A guest may wish to retain ownership of their reservation but change who will be attending the visit. You agree to update such information when required or requested, and you further agree not to use another persons account without permission. I just made a reservation on Tock for Le Clou. If you are interested in learning more about our offerings, please fill out the request form and we will contact you to discuss details. Select +Add. A reservation deposit is required for this booking. Integrations Once you have completed a Tock Reservation, we will send you an email confirmation including a unique confirmation number. If you are having difficulties reaching the business, please email info@tockhq.com with your name, email, and confirmation number. Tock's approach and features are more targeted towards the higher end of the restaurant scale that regular fine-dining and casual restaurants might not have much use for. You are responsible for periodically visiting the Site and the Terms to check for any changes. The delivery of your payment to Tock, which is acting as Tock Customers agent, shall satisfy your obligations to the Tock Customer. Tocks hospitality team and cutting-edge technology will ensure an easy, seamless transition. Your continued access or use of the Site and/or your account following such changes constitutes and signifies your full acceptance of such changes. Some take a deposit, anywhere from $10-30, some take a full payment (when its a fixed price). Tock reserves the right, without prior notice, to change such descriptions, images or references. Table management and guest profile more basic compared to others. Tock's pricing system works with a flat monthly subscription fee plus a fee on prepaid reservations, and comes in two packages. This is the third round of funding for Tock and brings the total amount raised by the company to $19 million. If you purchase a Tock Reservation on the secondary market, you do so at your own risk. Being a newcomer, Tock's user network also does not rack up to its competitors like OpenTable, who claim to seat 31 million diners a month. Pursuant to 47 U.S.C. To make a Tock Reservation that includes alcohol, be served alcohol or receive delivery of alcohol, or use any Site functionality related to alcohol, you must be the minimum legal drinking age in the applicable jurisdiction. Tock Reservations may not be used for advertising, promotions, contests or sweepstakes without the prior written consent of a duly authorized representative of Tock or the applicable Tock Customer. You acknowledge that, in the event of any third party claim that the Tock Applications or your possession and use of the Tock Applications infringe that third partys intellectual property rights, Tock, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim. You represent and warrant that you have the legal right to use any credit card or other payment mechanism used in any Tock Reservation. You assume all risks associated with coming into contact with other Tock Users through the Site. The refundable deposit of $25/per guest is returned if your reservation is canceled up to 24 hours in advance of your reservation. In creating your account, you certify that all information you provide is complete and accurate. $50 deposit per person + add-ons. For restaurants were an empty table means a potential loss, Tock offers a solution where each table is attached to a "ticket" or "deposit ticket" (a small deposit fee) that diners have to pay while making a reservation in order to reduce no shows. If you choose to opt-out of our revised Terms, you must stop accessing and using the Site immediately. We have the right, but not the obligation, to remove any Contributions that we deem to be objectionable for any reason, but we do not regularly review Contributions. Tock Reservation Management Managing booked reservations We've seen that collecting a small deposit (10-15% of your predicted check average) can significantly reduce no-show rates. OpenTable charges a high per cover fee for bookings through it's platforms, apart from it's monthly subscription fee, which might not always fall under your budget. Without limiting any other provision of the Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of this Site to any person for any reason or for no reason at all, including without limitation for breach of any representation, warranty or covenant contained in the Terms, or of any applicable law or regulation. No hassle and no commitment. Tock reserves the right to (i) honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; (ii) bar any Tock User from making any or all Tock Reservations; and (iii) refuse to provide any Tock User with any experience or item. Restaurants can establish their own cancellation policies and it you comply, the deposit is refunded. Those in the hospitality business say this is a. Content on the Site is provided to you AS IS and AS AVAILABLE for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any other purpose whatsoever without the prior written consent of the respective owners. 10 deposit per person. Plus, flat pricing and zero per-cover fees mean you'll never get penalized for your success. Enabling the Tock Integration 1. I few weeks ago, Tom Collichio posted about his pop-up restaurant which only has 52 seats: there were over 30 no-shows. We may, but are not required to, (a) update the Content on the Site from time to time; (b) collect and log Tock User access information or monitor or review this Site for violations of these Terms and for compliance with our policies; (c) report to law enforcement authorities and/or take legal action against anyone who violates these Terms; (d) refuse or restrict access to or the availability of the Site, or remove or disable (to the extent technologically feasible) any Contribution or any portion thereof that may violate these Terms, the law or any of our policies or are excessive in size or burdensome without prior notice to you; and/or (e) manage this Site in a manner designed to protect our and third parties rights and property or to facilitate the proper functioning of this Site. Download it now, Curious about our reservation and table management system? Set around our open kitchen, each evening is a unique, intimate and interactive dining experience with Head Chef James Knappett and his team. Further, you agree that Tock shall not be liable to you or any third party for any such termination. No failure by Tock to exercise and no delay by Tock in exercising any right, remedy, privilege or power under or pursuant to these Terms will operate as a waiver thereof; nor will any single or partial exercise of any right, remedy, privilege or power provided for under or pursuant to these Terms by Tock preclude or limit Tock from any other or further exercise thereof or from pursuing any other right, remedy, privilege or power available pursuant to these Terms, or at law or in equity. If you are establishing an account on behalf of a company or other entity, the term you includes both you as an individual as well as such company or other entity. Your reservation deposit is non refundable, non changeable due to our limited seating. In addition, Tock reserves the right to restrict or deny Tock Reservation purchasing privileges to anyone that Tock determines to be, or has been, in violation of these Terms. _____ For groups larger than 20+, please fill out the Private Events Request form below. Strategic integrations with Google, Facebook, Instagram, Chase, and WineDirect provide the tools for you to directly market to your guests and track conversions. Deposit: a reservation requiring an upfront deposit payment. Tock, a six-year-old, Chicago-based culinary reservation service, has never had the kind of brand-recognition that other companies in the space have enjoyed, from publicly traded OpenTable to Resy . It really depends on the establishment. Gift Card Terms and Conditions, linked here. You acknowledge and agree that your communications with other Tock Users and your postings to the Site, including feedback, via chats, conferences, and any other avenues of communication on the Site, if any (collectively, Contributions), are public and not private communications.