If youre on a monthly payment plan, payments will be stopped while the park is closed. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. These Britrail England Flexi Passes are taking forever to refund. So should you buy tickets for live events through Vivid Seats? Any customers holding tickets through June 7, 2020 that have not received an email by April 12 should reach out to their point of purchase for information regarding exchanges or refunds.. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. If your event has been postponed, tickets will be valid for the new date. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . Orders exceeding four tickets may be split up into different rows within the requested zone or section. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. Did we mention it's free? So, first and foremost, please look for (and look to) this email notice. Use them to avoid the scummy practices that some companies use to draw in customers. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. No wonder its tickets are so expensive! To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. They canceled my flight. Vivid Seats will determine when an event is cancelled based upon the best information available. E-tickets Within a few minutes of placing your order. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. He paid Vantage $18,536. We're your companion for live events. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). Users of this site acknowledge that they do not acquire any ownership rights by using the site. See ourPrivacy Policyfor how we treat your data. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Himberger is unhappy with that resolution. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. . 1650 Arch Street, Suite 2210 All sales are final; there are no cancellations, returns, or exchanges. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Instant Download Within a few minutes of placing the order. Unfortunately, no. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. On December 13, 2022, I received the tickets from Vivid. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. 1-833-321-1231 2023 Vivid Seats LLC. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. 2023 Vox Media, LLC. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. FAQs. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. Aisle Seats . This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. A full-service national event ticket marketplace. Youve got some Janning to do! If you received a coupon for 120 percent that expires in 12 months, dont worry! Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Can I get my 173,116 Chase Ultimate Rewards points refunded? These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. Those . You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Authorization Form . Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. Please keep your tickets in a safe place. Delivery method is not indicative of the type of ticket. Now it wont refund my $3,606. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. Ticket marketplaces like Vivid Seats do not control these decisions. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. Email Delivery . Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. Nellis, et al. Vivid Seats's third-party sellers list and sell the tickets. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Credits expire on December 31, 2022. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Email our customer service team atsupport@vividseats.com, and well get back to you! Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. Privacy Policy and The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Accessible/ADA Seating . Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Vrbo offered a refund after my husband lost his job. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Himberger planned to travel to Atlantic City in July 2020 for the show. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. How do I get my compensation? Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Additionally, Vivid Seats was named No. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. Our goal is to make your search and purchasing experience as easy and efficient as possible. Its going to give more credence to your chargeback claim. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Again. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. Why cant I get one? *Sorry, there was a problem signing you up. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. Over the last several months, our advocacy team has received several questions about Vivid Seats. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. . If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Each listing contains the event name, date, seat location, and price per ticket. We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. If your show hasnt announced a new date yet, please hold on to your tickets. Glossary of Common Industry Terms. But he couldnt get through to anyone at Vivid Seats. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. We'll help get you there, and give you peace of mind. The Wagner opera returns to the Met for the first time in 17 years. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. 2021 Vivid Seats Ltd. All rights reserved. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Information about Covid-19 Vivid Seats is closely monitoring Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. For listings with no designated delivery method, tickets will typically be shipped by UPS. GILFORD, N.H. . No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. Breaking down the contenders in the seasons most unpredictable Oscar race. I dug a little deeper. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. Were always here to help. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Will this be the busiest spring break ever? The company reviewed his case and agreed to refund his tickets. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. The company has previously. Learn More. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. According to this tweet, if you want a refund check your email for official information.. What do I do if my event is cancelled? Wondering what else DoNotPay has up its sleeves? If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. View Privacy Policy. To stay up-to-date on the events status, monitor the venues website from time to time. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site.