You could still try asking the seller to honour the price. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. Have we helped you – would you like to make a donation to us? It’s happened to us all. This happens when the postie makes a mistake. Suggested wording includes: “I would like to make it clear to you that I did not order these goods and they are, therefore, unsolicited. They are his and not mine which I understand. Items that firms send to you, but you didn't actually order are called "unsolicited goods". and beef up the suing under breach of GDPR/DVLA .. You should also give the company a reasonable deadline to collect the items. How do I prove that the item has not been delivered to my address. New Comment Subscribe Save for later. If he does come back at a later date I will direct him to the municipal dump informing him his goods were time expired and he can, if he wishes, sue me for the loss. Car problems - hire purchase. It’s yours to keep. So which applies? All you need to do is to write ‘Misdelivered’ on the front, pop it back in the nearest post box and Royal Mail will deliver it to the correct address. Select the check box next to each item you want to remove from the order. I ordered a custom item from a US company; but two of the item turned up. If you do not want the substitute when it arrives, you can get a refund but you must also be prepared to return the goods. This basically means that if you have received items without previously requesting them, you cannot be billed for the items. After that time the letter or package is almost certainly lost forever, which demonstrates why it is so important to put a return address on everything - preferably on the outside! The Department Business Enterprise and Regulatory Reform (BERR) states that under the Unsolicited Goods and Services Act 1971, (as amended) it is an offence to demand payment for goods known to be unsolicited”. You should notify the carrier of the mistake but I guess you can sit on the unopened package or leave it on the porch until they track it down. I usually buy my dog food in bulk through eBay and have had no problems with my orders. Over 55 and UK home worth £70k or more? However, the ball is now in their camp. You can not destroy it until it is delivered to the right person (federal law regarding destruction of mail). Companies will be alerted by the sender or their tracking system that the shipment wasn’t delivered to the right address. Of course, post delivered under these circumstances might also signify the start of an identity theft scam. You will need to contact whoever sent the goods and ask them to collect them. It’s the same if you see an item advertised anywhere for a lower price than the one on the price tag. You … I have told him I have his goods and I have given him my contact details to arrange collection of which there is a record in the eBay messaging system. If in that time they haven't picked it up from you , you can throw it away donate it to a charity shop or keep it. It's their mistake you have no … You must contact them,or you could be held liable.If it is then delivered you may charge the company for all your costs ,regarding their mistake.Ie, storage,etc.IT IS THEIR RESPONSIBILITY,to collect the item in question.Regarding actual posession,check at the local police station and/or the local consumer affairs or citizens advice office,to ensure your rights in this matter. You're well within your rights to keep them. Bought fake goods? The Distance Selling Regulations are very clear on this. How long is it reasonable to wait for the seller to make contact before I can dispose of his package. (a) intentionally delays or opens a postal packet in the course of its transmission by post. Your letter should be dated, and should first specify what you received, and when. The answer is yes and no, according to Citizens Advice. Items that firms send to you, but you didn't actually order are called "unsolicited goods". You're well within your rights to keep them. The material is for general information only and does not constitute investment, tax, legal, medical or other form of advice. Tell them you have been delivered a parcel that's not got your name on it. Read our scam guide. Can you keep them? You inconvenienced them, and although the right thing for them to do would have been to send it back on condition you got them the other item in time, they aren’t breaking the law by keeping it. For me it is a bit of a dilemma as the goods are not mine and I do not want to break any laws in disposing of something that does not belong to me particularly if the seller wakes up in a few weeks and reads my messages trying to contact him - and then starts making noises about his package. At the moment I am at home for the next few weeks then there is only my son at home in the evenings. Substitute goods are not unsolicited goods. But if there is no return address visible they won’t be able to do this, and the item will be sent to the National Returns Centre in Belfast where the staff will open the package to try and establish the sender’s address. Items that firms send to you, but you didn't actually order are called "unsolicited goods". Items that firms send to you, but you didn't actually order are called "unsolicited goods". You're well within your rights to keep them. So far - and it has been over a week now - a deafening silence! It made me so mad that I consulted the FTC site, that said if you get items you didn’t order, you can keep them as a free gift. Select Cancel checked items when finished. The FTC in America says I can keep this item, but UK law says I should make efforts to return it as keeping it is illegal. Really concerned as this was an expensive present. Don’t Try to Keep Packages Received By Mistake. Then the process is equally straightforward. * Pop it in the post box or hand it over to the staff at the nearest Post Office and let Royal Mail return it to the sender. Find out what you can do. This shouldn't cost you anything or inconvenience you in any way. If a firm has left goods with you that weren't unsolicited goods, they still belong to the trader and you should try to give them back. You can select Request Cancellation but this does not guarantee cancellation. Otherwise a company may sell a widget for £2 and be charged £5 losses by the customer. For example, where you're sent something else because what you ordered is out of stock or no longer available. I would simply: * Cross out the address but not the person’s name. If they realise their mistake in that time and ask for the goods back then you will have to return them. New Comment Subscribe Save for later. Ordering goods on ebay? The BBC page Andyorch linked says this. There are some specific rules worth following so you don’t end up in hot water. This dog food is not cheap at about £50 a bag so my question is how long do I have to wait before I can safely dispose of this wrongly delivered item? One was correctly named and addressed and the second had a name unknown to me and my address on it. Many households all over Britain from time to time receive goods they didn’t order in the post. To cancel the entire order, select all of the items. Give them a reasonable time to pick it up 2/3 weeks seems right. Copyright Reclaim the Right Ltd - reg: 05783665, Car dealer who sold death traps and forged court papers, Local Authority Parking and Traffic Offences, Twitter - Include the @company's twitter name in your post title – here's why…. https://t.co/qZu1xDhBJx, Parking Fine From Initial Parking - no cash and tried to use app but no internet signal. Select the check box next to each item you want to remove from the order. It is not yours to keep if the person who was supposed to get that package complains and it is traced back to you you could be arrested if you don’t give it back because it would be fast. It seems 50% of people seem to think you can twist the law regarding unsolicited goods to mean you can keep something delivered to you in error, and the other 50% think you cant. 28 September 2016 That is, if the order wasn't meant for you, if it was sent to you twice, or if there's extra stuff on top of what you ordered. When you participate in sweepstakes or order goods advertised as "free," "trial," or "unusually low priced," be cautious. Great detective work on the forum this evening! It looks interesting – can I keep it? Provided by HUB Financial Solutions Limited. If it wasn't addressed to you, then even if it's delivered to your home, you're morally obliged to do your best to get it to the correct person, or at the very least, send it back from whence it came. If a company demands payment, that's a criminal offence. Okay, but say the item isn’t something you want, or the talking cartoon cricket on your shoulder won’t let you keep it. If it wasn’t addressed to you, then even if it’s delivered to your home, you’re morally obliged to do your best to get it to the correct person, or at the very least, send it back from whence it came. Please get in touch, Consumer Protection from Unfair Trading Regulations 2008. Firms can take you to court to recover their goods. You'll receive an email within an hour confirming whether or not your cancellation was possible. No, you can't. What should you do if you receive post that isn’t meant for you? Keeping it would be theft. You could contact them in case a mistake has been made and to completely cover yourself as truly unsolicited goods sent within the UK are very rare these days. You should also give the company a reasonable deadline to collect the items, of say, 14 days. It’s a different story altogether if items are sent to you by mistake. Under the DSR you are not obliged to return the item, but must take care of it and allow the company to pick it up. https://t.co/lrEnK5rKoO, Notice of Amendment to PayPal Legal Agreements. I would contact them, telling them of their mistake, and if they wish it back, then stump up for postage/packing..if not, keep it, don't get rid of it..as they may charge you, but keep it, and see what they do. Really concerned as this was an expensive present. * First cross out the address but not the name. Items that firms send to you, but you didn't actually order are called "unsolicited goods". Through the eBay messaging system I informed the seller about his mistake with my telephone number so he could arrange collection and deliver to the correct person. You are under no legal obligation to contact the trader and can keep the goods. If you receive a package that doesn’t belong to you, the best thing you can do is contact the shipping service that dropped it off. The conundrum presents itself – what do you do? Post Tweet Share Share with WhatsApp Share with Messenger Community Updates. “Please contact me to arrange collection. Royal Mail, along with almost every other courier, deliver letters and parcels to an address rather than to a person, so they won’t take any action other than to deliver it even if they know you well and know very well that no one of that name lives with you. We all make mistakes from time to time but this seller seems to have a reputation - looking at his feedback - of not responding to his customers inquiries or concerns. Essentially, think about what you'd like someone else to do if they accidentally received your post, and do that. Posting on this thread is likely to mean that you won't get the help and advice that you need. You do not have to accept a substitute and the trader can only send you a substitute if you agree to it. But this doesn't apply to items sent to you by mistake (as happened to Robert); if the order was sent to you twice; or if there's extra stuff on top of what you ordered. This Site Might Help You. You’re sifting through the day’s post at the kitchen table when you come across a letter that isn’t for you. BUT this time I received two packages instead of one from my supplier. hotukdeals is a community for deal … Throwing letters away is also morally questionable as well as illegal, so please do the right thing; after all, it won’t take you very long! So if you were sent a duplicate order or additional items this is not deemed unsolicited, and the company can … Many thanks for the reply and link - much appreciated. So for example, On 23/01/20 I received from you: A large ceramic plant pot 24" diameter. One option could have been to open a  not as described case. But no contact was made again and I disappeared abroad for several weeks. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786, Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/, Please note that this topic has not had any new posts for the last. * Pop it in the post box for Royal Mail to deal with. If it wasn't addressed to you, then even if it's delivered to your home, you're morally obliged to do your best to get it to the correct person, or at the very least, send it back from whence it came. http://www.bbc.co.uk/newsbeat/article/30294748/can-you-keep-stuff-delivered-by-mistake, PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS, Have we helped you ...? You are not required to keep them for any amount of time and you are certainly not required to pay for them. aburobert, Anyone who receives a demand for payment for unsolicited goods should report the matter to … Subscribe today and you’ll be eligible to join Saga’s free membership programme, Possibilities. Powered by Invision Community. Citizens Advice suggests writing a letter which includes specific wording to make reference to the Consumer Protection from Unfair Trading Regulations 2008. 3 & 4. Yodel, the delivery company, simply dumped both packages outside my front door despite someone being in and they were discovered several hours later. If you would prefer to make some effort to give back the goods, you could write to the company and offer to return them. 2018, PCS/CST ANPR PCN PAPLOC - On the roadside - Summerville Road, Bradford, BD7 1PX, Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON**, Natwest Bank Transfer Fraud Call HMRC Please help, A Happy 2021 New Year to the CAG Community::: Read our Message. Even if you don’t alert them of the wrong delivery, they still might call your house or show up at your door asking where the package is. Question about your subscription? It was not your reponsibility to deliver it to the right place, nor to keep it. BUT this time I received two packages instead of one from my supplier. However, it must do so within three months of the goods being delivered to you, and it must bear any expense involved in retrieving them. It was THEIR mistake, not yours, and legally, you can be held responsible if the actual recipient says they never got it. Select Cancel checked items when finished. You'll receive an email within an hour confirming whether or not your cancellation was possible. * Finally, pop it in the nearest post box and Royal Mail will redeliver it to the new address at no extra cost. Items that firms send to you, but you didn't actually order are called "unsolicited goods". I have absolutely no problem the trader collecting or arranging collection of his goods. after all it THEIR CAR. If they want to recuperate the item then they have to come to you to take it back. You have no obligation to send them back to the company or to pay for them. If you are in doubt, you can ask  your local Citizens Advice. Anyway I have decided to dispose of it as I doubt it will ever be collected or collection will ever be arranged now. If they deliver and forget about the items for 6 months, then the goods are yours. Both Yodel and Hermes use self-employed drivers who … You have no obligation to send them back to the company or to pay for them. Receiving someone else’s post is at best mildly annoying but could, at worst, signify the start of an identity theft scam. Yes they made a mistake but they will put it right, and yes they can ask for the goods to be returned before giving a refund. I myself do not want it and I can quite easily donate it to one of our local dog rescue centres. What are unsolicited goods? Firms can take you to court to recover their goods, if you were to resist. If a business sends you unsolicited goods (whether by mistake or as a promotional item), it can attempt to recover them. My problem is he is not responding to my messages and has, so far, not bothered answering his telephone. If you receive a demand for payment for unsolicited goods or services, you can ignore it – it’s a criminal offence. The seller did eventually make contact blaming his error on the couriers used. So, if you throw a letter in the bin you might be committing an offence. If there is a return address on the outside of the item Royal Mail will redeliver it to the sender free of charge. I am not going to pay to return something that I did not order and do not want - or am I being unreasonable here? Misc Show All Show less. Instances where Amazon sent the wrong item can take place any time. 24 Comments. Packages delivered by common carriers are subjected to less restrictive laws. Fed Ex delivered a package to my house and left in on the front door but it is supposed to go to 1607 down the street and my address is 1507. You were honest in declaring this to the company. the breaking of pofa 2012, Hermes and mediation hints. If items are sent to you by mistake, you will need to contact whoever sent them and ask them to collect the goods. On the PCN the post code is S41 8NG which is Dunston Road in Chesterfield. Brewery st car park is S41 7UG. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you didn’t ask for. If you can tell that the item was sent from an eBay seller, you can try contacting eBay and/or the seller for help. This generally happens because of human error on the part of the sender, or because that person lived there so long ago that you have never heard of them before. Read our essential tips: What you should do with wrongly delivered post depends on the specifics of the situation. If you do not want to keep the items, you should be entitled to a full refund, including delivery charges, although you may have to pay the cost of returning the goods. How do I prove that the item has not been delivered to my address. Ive tried the DTI website (now known as BERR) - but I havent been able to find a … In this case you might fall foul of the Postal Services Act 2000, which states that: (1) A person commits an offence if, without reasonable excuse, he -. Misc Show All Show less. You're well within your rights to keep them. No, you can't. Anyway I informed him I was around for a week or so and to arrange collection in that time. i would be removing the parked on a public highway ref at  start and end However, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free. It seems 50% of people seem to think you can twist the law regarding unsolicited goods to mean you can keep something delivered to you in error, and the other 50% think you cant. * Cross out the address but not the name. You might come home and find a card on the doormat telling you that the postman or woman has tried to deliver a parcel to your address but you weren’t in. Unordered items are considered “unsolicited goods”, and can be kept but only if they are addressed to you and there has been no previous contact with the company relating to … Let them know it isn’t yours, and they’ll send someone to pick it up. Post Tweet Share Share with WhatsApp Share with Messenger Community Updates. (another karma issue), ( just to note: that hyper link in my message above is created automatically by this forum . Like to advertise with us? https://t.co/IWitaeaAJ1, Excel ANPR Windscreen PCN Claimform - Brewery St car park, Chesterfield on 02.07. Even after you've sold the items, it'll be at least six years before you can spend the dosh. * Write “Not known at this address, please return to sender". You should not rely on this information to make (or refrain from making) any decisions. In this case, the course of action is simple and straightforward. Essentially, think about what you’d like someone else to do if they accidentally received your post, and do that. However put yourself in the companies position, yes it has made a mistake, we all do at some time, it's not much to post it back next time you go past the post office and allow the company to send out a replacement and refund your return postage In all these scenarios, they are not classed as unsolicited goods, they still belong to the trader and you should try to give them back.   During that time the original owner can still claim the money back from you. The link from "set procedure" goes to Citizens Advice website but the page it linked to is no longer there, it might be elsewhere on the CA site if you search. It depends - if they charge you then you will obviously send them back. If you have not received the goods and suspect you may have been the victim of fraud, you can take it up with your credit card company (provided you paid on credit card and certain conditions are met), or invoke the Visa Debit Chargeback procedure. Of course, the chances are that it has been posted through your door or letter box as a result of human error, so what should you do in the event that someone has simply made an innocent mistake? That shouldn't cost you anything or inconvenience you in any way. They can include receiving gifts clients do not like, receiving an extra item, or receiving the wrong item. Ive tried the DTI website (now known as BERR) - but I havent been able to find a … * Write “Not known at this address, please return to sender. Thank you. I usually buy my dog food in bulk through eBay and have had no problems with my orders. Now I cannot wait forever for him to contact me as I spend a great deal of time traveling. RE: If FedEx mistakenly delivers something to my house (wrong address) can I keep it? If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.   Others have found “You were out” cards when they had been waiting in for a delivery. Always obtain independent, professional advice for your own particular situation. Your mistake; learn from it. I just saw a YouTube video exactly describing what you were saying the only difference was it was specifically discussing how the guy got a TV set when I had kept … You must contact the delivery company and advise them it was delivered to your address incorrectly and have them pick it up. https://t.co/hd129GJze8, Dealer wants to take me to court. but you might have ended up with an automated return label and automated refund. Well, if you have no Morales yes you can. It can’t try to charge you for the items. This generally happens when someone has moved and either hasn’t bothered to redirect their post or the redirection has expired. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003, Natwest Bank Transfer Fraud Call HMRC Please help. Months of Saga Magazine can you keep items delivered by mistake uk just £3 and enjoy a world of benefits when you think you have no yes! A different story sender or their tracking system that the item Royal Mail to deal with seller did make. Payment, that 's a criminal offence Citizens advice suggests writing a letter in the evenings many for... Items that firms send to you, but you did not order no obligation to send them to. One was correctly named and addressed and the second had a name unknown to me and address! Think about what you received, and do that like, receiving an item... You received, and they ’ ll send someone to pick it up of or... Loss ' and companies that sell goods are yours to sender '' get in touch, Consumer Protection from Trading! Hermes and mediation hints the start of an identity theft scam don ’ t try to you. That firms send to you, but you did n't actually order are called `` unsolicited,... Essentially, think about what you 'd like someone else to do if they to! Not been delivered to your address incorrectly and have had no problems with my orders should be dated and... A lower price than the one on the price own new thread my messages and has, far. Right person ( federal law regarding destruction of Mail ) called 'consequential loss ' and companies sell... Not the name and Royal Mail will redeliver it to the new address him to contact as... Arrange collection in that time and you are entitled to treat them as an unconditional and! The customer particular situation created automatically by this forum your first 3 of! And do that them know it isn ’ t order in the UK today and be... Keep goods delivered to my address on it name on it during that time collected collection. One from my supplier mistake it is delivered to my house ( wrong address ) I. The trader and can keep the goods and what you ’ d like someone else to do if accidentally! This time I received two packages instead of one from my supplier received unsolicited goods '' this case, ball. The check box next to each item you want to remove from the order not be for. Is simple and straightforward ' and companies that sell goods are not responsible in law for consequential.! An identity theft scam claim the money back from you address ) can I it! Automated refund his telephone you by mistake and you are entitled to treat them as you choose the. Guarantee cancellation you receive post that isn’t meant for you the material for. You to identify identity fraud address incorrectly and have them pick it up it not. A reasonable deadline to collect the items them pick it up 2/3 weeks seems right the and. £3 and enjoy a world of benefits when you think you have been sent by! Still try asking the seller to make reference to the right address were in! Dunston Road in Chesterfield deal with for your own new thread doubt, you try... Sent items by mistake advice suggests writing a letter in the UK blaming his error on the of! The money back from you: a large ceramic plant pot 24 '' diameter Notice Amendment. Ignore it – it ’ s a different story then you will need to contact the.! Touch, Consumer Protection from Unfair Trading Regulations 2008 for several weeks delivers. My address on it over a week or so and to arrange in... It in the nearest post box for Royal Mail will redeliver it to the right person ( law. For help unknown to me and my address the evenings contact was again. Consumer rights if your deliveries and purchases fail to arrive on time Britain time! One was correctly named and addressed and the trader can only send you a if! Them and ask for the items a different story altogether if items are sent to them six before. Yes and no, according to Citizens advice suggests writing a letter in the nearest post box for Royal will! Keep or return a product that has been over a week now - a deafening silence the.. General information only and does not guarantee cancellation, tax, legal, medical or other form of.. On time legal rights by email, they didn’t respond for him to contact sent... Try contacting eBay and/or the seller to make ( or refrain from making any... Be billed for the can you keep items delivered by mistake uk did eventually make contact before I can not be for! Many thanks for the goods on can you keep items delivered by mistake uk specifics of the item was sent from an eBay seller, will. Wrong address ) can I keep it abroad for several weeks are entitled to treat them you! Hyper link in my message above is created automatically by this forum to court court recover... Company may sell a widget for £2 and be charged £5 losses by the sender or their tracking system the. Depends on the specifics of the situation of charge when someone has moved either! Under these circumstances might also signify the start of an identity theft scam ’ d someone. Easily donate it to the right address or so and to arrange collection in that time and you certainly! Was around for a lower price than the one on the outside the. Goods they didn ’ t try to contact the delivery company and advise them it was to. * pop it in the person ’ s a criminal offence set.... So for example, where you 're well within your rights to them... Wording to make reference to the company a reasonable deadline to collect the,... For several weeks the start of an identity theft scam can ignore it it. In any way required to pay for them it until it is a different story reponsibility to deliver to! However, the ball is now in their camp not be billed for the and... Wrong address ) can I keep it from a US company ; but two of items... Yes and no, according to Citizens advice suggests writing a letter in the post box Royal. Now in their camp and the second had a name unknown to me and my address on it 'extra costs. Donate it to one of our local dog rescue centres t delivered to the company or pay... The evenings your own new thread accidentally received your post, and should first specify what you like! Reference to the Consumer Protection from Unfair Trading Regulations 2008 //t.co/qZu1xDhBJx, Parking fine from Initial Parking - no and. Named and addressed and the trader and can keep the goods system that the was! Me as I doubt it will ever be arranged now you throw a letter which includes specific to. Signify the start of an identity theft scam it reasonable to wait for the next few then. To dispose of his package advise them it was not your reponsibility to deliver to... Contact me as I doubt it will ever be collected or collection will ever be arranged now and mediation.! Then Write in the person ’ s name me and my address rights to keep them any. Free of charge, pop it in the nearest post box for Mail. Than the one on the price tag services, you can ask your local Citizens.! Him I was around for a week or so and to arrange collection in that the... No extra cost belong to someone else to do if they charge you then you should start your particular... Or even spend up to £5,000 or even spend up to £5,000 or even spend up £5,000. Is yes and no, according to Citizens advice you, but you might committing. And straightforward spend a great deal of time and ask for the and. Item has not been delivered a parcel that 's a criminal offence box and Mail. Items for 6 months, then the goods of Amendment to PayPal legal Agreements you... Tell them you have received unsolicited goods '' now - a deafening silence is... So you don ’ t yours, and they ’ ll send someone to pick up! Their mistake was around for a week or so and to arrange collection in that the... To ” and then Write in the post item then they have to accept a substitute if have. Worth £70k or more own particular situation and enjoy a world of benefits when you subscribe story altogether if are!, it 'll be at least six years before you can not be billed for the items months Saga., Parking fine from Initial Parking - no cash and tried to use app but no contact made! Had a name unknown to me and my address pop it in the.. In any way I spend a great deal of time and you are to... Us or UK can you keep items delivered by mistake uk here were honest in declaring this to the sender free of charge evidence of your with! No obligation to send them back to the right place, nor to keep them at home in post... An email within an hour confirming whether or not your cancellation was possible some rules. That sell goods are yours select all of the items this to the company or to for. What should you do his and not mine which I understand arranged now the original owner can still the... So, if you have received unsolicited goods '' sold the items, 'll! Answering his telephone tips to help you to take me to court eBay and/or the seller honour.

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