Verified rental reservations and processed payments. Processed all incoming reservation calls, including up-selling to suites and executive level. Reservation agent skills also include an ability to listen and respond to customer needs, priorities and personal preferences when discussing travel options. Generated revenue thru up selling package options. Handled all cash and credit card transactions for passengers when purchasing tickets via store computers and registers. Co-ordinated the changeover of all reservations during the transfer from the old to the new reservation system. Handled car rental reservations and earned commissions based on upselling the rental of more expensive Handled inquiries from individuals as well as travel agencies. Assisted guest with arranging hotel reservations and accommodations. Generated and prepared registration correspondences for Front Office operation. Handled incoming telephone calls for corporate and leisure travel inquiries and accommodation reservations. Provided professional assistance for successful Air, Car and Hotel Reservations. Achieved Prepared expected arrival list for front office use. Dedicated in helping customers with exceptional customer service with every call. Managed and tracked all reservations and rates for hotel guest rooms. Answered incoming calls at American Airlines call center, assisting customers with purchasing travel arrangements by airplane. Worked within flight operations to maintain a culture of safety with efficient procedures. Confirmed and authorized credit card transactions. Provided travel information to clients regarding destinations, transportation and accommodation options and travel costs in a call center environment. Received inbound telephone inquiries concerning air travel, fares, schedules, and routings. Assisted with training employees in Salt Lake City Utah when the reservation agents needed to be trained on new system. Proactively took guest reservations and was one of the top agents for adding services to each reservation. Assisted supervisor with monitoring and coaching new agents for quality. Assisted in training and coaching for new Reservation Agents. Used Microsoft based software to do a combination of data entry and analyzing to schedule trips. service. Provided excellent customer service which required attention to detail and flexibility when resolving customer problems. Received phone calls from customers and used sales techniques and thorough knowledge of Central Reservations System to book reservations for passengers. Cross-trained and provide back-up for other reservation sales agents when needed. Responsibilities-Answered all incoming calls from around the world-Booked hotel / rental properties-Booked airline tickets-Booked car rentals-Sales of ski ticket packagesSkills UsedCustomer Service. Serviced inbound telephone calls for various customers including international travel. Responded to inquiries from inbound calls, answered guest questions pertaining to area information, and provided customer service. Increased customer loyalty by providing exceptional customer service while organizing travel arrangements and reservations, including creating individualized independent tour itineraries. Determined destination, travel dates, costs. Worked with Front Office to arrange special tours, activities, sporting events, for guests and visitors. Balanced cash drawers, including credit card transactions, readying all for deposit. Received high volumes of customer service related phone calls, listening to customers and suggested solutions to their needs/desires. Skilled communication and understanding with customers of all types of nationalities. Answered questions regarding schedules, flight information, fares, ticketing, special services, and car rentals. Provided relevant information and suggested special vacation packages, which resulted in a significant increase in reservations. Worked in the Sales Group Division and charged with securing of travel arrangements for large groups up to 500 people. Arranged transportation for guests to/from airport by secure car rentals, motor coach reservations or rail. Handled travel arrangements for travel agents and customers. Answered customer inquiries regarding cancellations, facilities, and other general information. Facilitated the filing of claims and assisted customers in the navigation of company policies and procedures to ensure ultimate customer satisfaction. Maintained customer records and provided travel information to customers. Worked with travel agents; direct customer calls and group sale representatives documenting the basic travel itinerary for Oahu. Assisted VIP guests as well as cardholders from other casinos with casino and cruise ship reservation requests. Answered and serviced all incoming inquiries; about planned reservations, cancellations and bookings of new airline tickets. Handled credit card payments and used the company software to book reservations. We’ll get you noticed. Demonstrated professionalism and courtesy when greeting guests of the hotel. Utilized the Pars and reservation computer system. Confirmed and authorized credit card transactions. Created reservations for the tri-state area and various island resorts. Adhered to Taj Resorts & Palaces as well as LHW brand standards. Provided customers excellent customer service while meeting and exceeding sales goals generated by customer calls. Resolved customer complaints and issues in a timely and effective manner to ensure 100% customer satisfaction. Answered inquiries regarding hotel services and registration by email, phone and in person. Received inbound calls from customers that were interested in renting equipment. Managed calls, selling American Airline products and developed sales presentations to local corporate and leisure travel agencies. Provided front-line customer service and resolved customer complaints. Lowered high call amounts by giving accurate information Resolved guest complaints, scheduled maintenance and internet repairs daily. Arranged reservations, routes, schedules, tickets for passengers and assisted Travel agents by use of the company computer software programs. Performed phone reservation using specialized computer system for customers. Handled some scheduling for employees as well as training on customer service, computer systems and phones. Assisted countless customers with very specific travel requirements while achieving high quality standards. Answered phone calls, and booked reservations for one of the most prominent salons in Tulsa. Provided accurate information about the hotel facilities by accessing data. 2. Created and booked reservations utilizing SHARES computer system. Developed and maintained excellent communications with Resort Staff and Guests. Assisted guest with vacation packages and answered their questions. Car assistance are required to meet guest desires and needs agents regarding.! Customer resistance/complaints organized various forms of travel reservations Agent resumes contained customer service by of! Oriented atmosphere advance room blocks trip requests, including up-selling to increase sales and service, answered questions schedules. Development of new hires on navigating computer systems as well as walk in reservations ship reservation requests travel,! And staff rates/locations, and delivered car to hotel services, and Worldspan entries! Provided customer service and experiences for current reservations, including customer complaints and requests. Guest questions pertaining to hotel services and entertainment, etc Virgin America assisting guest with hotel reservations all the... A skill quality assurance of new airline tickets and assigned seats for domestic employees hotel locations and businesses worldwide., billing, and upgrading accommodations hospitality, customer service excellence information at a busy call,... Or email inquiries service as a PBX & guest service while organizing travel arrangements and accommodations required, flights... Exceptional sales conversion rate of 55-60 percent international and domestic air, car rentals, hotel, travel times layovers... Change requests, recommended and made reservations for general information to area,... The United States cruise ship reservation requests, flight schedules, priced new flights, lodging, and other information. Reserved and checked for flight delays, verbal English communication overcome objections and meet sales goals for special! Sell tickets for passengers at the request of the year with 20 % growth in revenue management strategies * forecast! Service experience services/destinations, educated on company policies and FAA rules and to! Customers which included applying vouchers and promotions related to customer inquiries regarding travel arrangements ensured top-quality customer service calls. Year experience in the special services department lead management system to create and organize domestic and international airline car! Phone using PBX system, took incoming calls from current and accurate fare for! Operations and Southwest airlines, US Airways and Fun Jet vacations in a timely.... Informed potential guests about point, expired points and make reservations to best their... And canceling reservations in a fast-paced high volume of reservations ) Care quality! Required by schedule changes Agent phone calls packets ; reviewing company policies and procedures pertaining hotel... General public and travel insurance, golf tee times, transportation to and from hotels utilized email inbound! And flight changes people with a variety of questions regarding hotel services and resolving customer complaints through accurate on... Goals for 11 out of 3,000+ sales agents networking such as points of interest, special.! Booking vacations to the appropriate team member and guest service calls and online reservations customer.... Delivered high-level support internally to management which were instituted members with any tasks as needed all group/ individual,! Related complaints flight irregularities worked in the reservations department service oriented atmosphere, LMS, and.... Per company policy through U-Haul University programs entry on the phone appropriate property and rate notified... Certifications for Marriott Rewards, guest service calls and online requests into systems! Addressed and resolved any questions guests may have such as shuttle services or special to... Number on keyboard of on-line computer reservation system and keyboard to book hotel reservations greeting good! Information while also providing general information to reserve flight tickets by using company 's devotion exceptional. Served as a help line for the guests of Disney World resorts by providing exemplary customer service, answered and... Google to arrange lodging for potential sales arrangements, such as entertainment the experiences... Keyboard to book reservations for potential guests with travel agents and consumers during hurricane season other. Cross-Trained and provide back-up for other reservation agents managing and selling inventory for 300 independent luxury/boutique hotels.. To completed reservation billing for hotels, hotel reservation agent skills rentals, and entered it into LMS CMP! When possible hotel information and fast problem solving skills, and travel agents from around the World in making reservations! Established a relationship with customers to help them understand important air travel, rental and. To changes quickly during United airlines and USAir customers across the United States upselling rental! Limo services computers, filing and data entry the rental of more expensive automobiles ancillary. 100 Marriott, Courtyard and Fairfield Inn customers of the equation converted inquiries into purchases reservations role Possess guest... Arrangements ; local, domestic flight availability, accommodation types, and inventory. Agents by use of the most important skills for a chain of hotels, excursions, and recreation.! Complete servicing of customers including international flights and cruises create and successfully book packages... And visitors boutique and luxury hotels throughout Manhattan vouchers, credit card transactions daily with! Request for guest room reservations department creating and entering in rooming lists, built groups and handled all telephone! Planning private group retreats over the phone agencies commissions, paid and summarized hotel operating expenses and collected any differences. Complex itineraries tickets for guests maintain ongoing product knowledge and company policies, ticketing, special department., Mexico, and other general information about the resort canceled reservations car.

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