Implemented new group housing procedures which increased organization and efficiency. Formed long-term valuable relationships with local concierges, event planners,group sales people, and contractors. Assisted with implementing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Responded to customers that have general inquiries or are interested in scheduling reservations for U-Haul trucks, trailers and storage rooms. Analyzed production reports, verified room rates. Directed all aspects of Reservations Department for Oman's premier luxury hotel-258 rooms. Hotels / Resorts / Restaurant SHL Management Services (KTM) Pvt. Assisted in the preparation of the room revenue and Rooms Division operating budget. Take the MyMajors Quiz and find out if it fits one of your top recommended majors! Developed, implemented, and evaluated policies and procedures that improve operational efficiency and effectiveness. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Good teamwork skills and the ability to delegate work activities are essential. Hired and trained all reservation agents. Handled all Group blocks, VIPs, and Transient room control. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Leadership skills: GMs are responsible for leading entire business units or divisions of an organization. Coordinated hotel reservations, car rentals, and booked tours for European clients traveling to the U.S. Managed 150 employees, made weekly schedules, and responsible for daily operations. Interviewed, hired and trained reservations staff, conducted evaluations, and designated motivational programs Supervised staff of reservationists. Front Desk Receptionist. Identified Top Producing Accounts to ensure proper recognition by the Front Office staff. Located and assigned equipment to cover customer reservations. Managed Reservation Department, Yield Management for tracking, forecasting and executing optimum selling strategies. Targeted, coordinated, and assisted in the closure of potential group business and yield management. Speaking - Talking to others to convey information effectively. Coordinated Dartmouth alumni reunion room blocks and public reservations. Planned and assigned shift schedules for reservation agents. Devised a Yield Management Program to maximize and manage revenue. Managed and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures. Designed and implemented internet advertising campaigns. Then listen to the audio and do the exercises. Insured efficient and effective functioning of the reservation system. For Counselors The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Prepared revenue/pace reports for yield management meetings. Tips for Creating a Great Reservation Agent CV. Assisted in coordinating all hotel bookings between group sales and reservations. Maintained statistical Handled evening requests, issues and handled night operations at front desk and reservations departments. Processed payroll and work schedule for telephone operators and room reservations. Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. GRC Guest Registration Card, which the guest needs to fill in with personal formation at the time of registration. Created Standard Operating Procedures for reservations. Knowledge of popular an… Liaised with online travel companies, travel agents, the Preferred Hotel Group and multiple software providers. Provided outstanding guest service via phone, email and in person. Taking a Reservation. Supervised and trained/cross-trained staff of up to 40 reservation agents/switchboard operators. Provided reservations/exceptional customer service to Marriott guests, Developed sales and customer service training curriculum. Distributed reservations among U-Haul centers and dealers. Reconciled accounts payable to external travel agents, improving operational efficiency and accuracy. Assisted the Director of Revenue Management during the RFP season for FIT Wholesalers in regards to rates and availability. Today’s top 1,000+ Reservations Manager jobs in United States. Directed activities of reservations staff and group rooms' coordinator. Managed Internet and telephone reservations for Hotel Suites and Conference Rooms. reports to assist in revenue management. Managed reservations for truck, trailer, and moving equipment rentals for 33 independent dealers and three U-haul Centers. Managed reservations staff of seven in the 500 room resort. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Utilized hospitality and customer service knowledge to make excellent recommendations for customers. Communicated rate plans, promotions and standard operating procedures. Guest Customer of the hotel business being served. Provided various reports and communications to Front Office and accounting. Handled special requests and unique Revenue Manager. Worked in conjunction with the Sales department to ensure proper sales strategies were established as well as maximizing meeting space. A reservation manager should have a sales-driven mentality and be capable of keeping and updating inventories. Controlled rates and inventory on GDS, as well as all third parties Internet sites. Mathematics - Using mathematics to solve problems. What date are you looking for? Created and mastered new sales techniques to ensure reservations department always met monthly goals. Provided technical support to the U-Haul centers and independent U-Haul dealers in the state of CT. Ensured customer reservation were confirmed and scheduled at U-Haul locations and dealers. Led daily operations of the Reservations Department, including leading a team of staff members. Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. reports, calculated weekly payroll for front desk personnel. Answered inbound calls to assist in any customer needs: returns, retail inquiries, appointment setting, etc. *A job as a Reservations Manager falls under the broader career category of First-Line Supervisors of Office and Administrative Support Workers. Assign a reservation manager during each shift, so there’s less of a chance that reservations will be lost or tables double booked. Recruited and trained all new members of the guest service team. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. 5. Negotiation - Bringing others together and trying to reconcile differences. Supervised Guest Services in processing invoices,payments and receipts for all clients. Displayed here are Job Ads that match your query. Collaborated with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms. Led the hotel reservations department to maintain optimum levels of production resulting optimum occupancy. Worked closely with group leaders to ensure excellent guest service was met. Managed a floor of 150 reservation and travel agents including 10 supervisors. Enterprise Hotels, Lise speaking. Managed rates, comprehensive inventory and wholesale room blocks for up to 16 companies. Verified all reservations and group room blocks were promptly and correctly entered into booking system. Located in Downtown Seattle consisting of 346 guest rooms, full service spa and 11,000 square feet of convention space. Prepared the Reservations payroll and operating expenses for the annual budget. Performed concierge duties for VIP clientele (celebrities, senior executives, musicians, athletes, etc.). Assisted the Director of Revenue with Yield management and inventory control in order to capitalize on hotel demands and maximize revenue. Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. Implemented new company policies within the Reservations Department. Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. set for our department and excelled in guest services for our company. Managed all front office duties including P & L review, budget preparation, training and MOD participation. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Implemented and launched new procedures for reservations department in UK sister property. Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Detailed Responsibilities: Interpersonal skills – patience, a good listening ear, and confident communication are important skills a hotel reservation agent must rely on while assisting customers Organization skills – hotel reservation agents usually manage large amounts of customer information … Handled all customer complaints, set up and cancelled/consolidated flights as needed. Managed reservation sales for vacation homes and condominiums on the Maya Riviera through internet business. Negotiated room rates and terms of sales agreements with travel agents and wholesalers. Involved in revenue management of hotel ensuring the maximum profit for hotel. Attended and contributed to weekly revenue management meetings. Hired and trained reservation agents focusing on critical competencies. Increased hotel occupancy, RevPAR and total hotel revenue by assessing market need and competition. Assisted in building and maintaining team moral, monitored productivity, and resolved conflicts regarding customer complaints. Managed hotel inventory and room revenue. Evaluated customer reservations to determine best logistical solutions Accomplished goal of 100% compliance with corporate room inventory accuracy guidelines. Received all room reservations for the property Surpassed the quarterly goals Improved average daily room rate by 30% through better inventory management due to process improvement. Coordinated with sales department regarding groups, conventions and press junkets. Assisted group sales and catering departments, and successfully established yield management strategies. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. Assisted in monitoring and implementing reservations standards on all Internet booking channels. Conducted active daily management of room inventory, rates and restrictions. Provided shift management for reservations teams at Marriott's Atlanta Marquis property. Persistence - Job requires persistence in the face of obstacles. Tracked and forecasted vehicle needs for all U-Haul locations in the West Tennessee region. Recommended hotel services and explained current promotions to enhance guest experience while increasing revenue. Implemented the conversion of manual to computerized front office system. Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Supervised and managed Reservations Office and all reservation agents and hostesses. Implemented bookkeeping procedures to reduce error. Managed all third party room inventory and billing. Preparation. Transcript. Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Managed floor operations, planned events for clients, responsible for reservations staff of 2-3 associates. Communicated with housekeeping about room availability. Communication is one of the most important skills you will need as a hotel manager. Skills; Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Processed advance deposits and drew up contracts for group bookings. It … Monitored and provided metrics of daily hotel reservations made by hotel staff for future strategic planning. Persuasion - Persuading others to change their minds or behavior. Standardized reservation format and procedures. Scheduled employees, checked and submitted hours for payroll. Interacted directly and productively with consumers to provide exceptional customer service. Provided travel suggestions. Worked hand-in-hand with the sales department with getting contracts inputted in the computer system. Managed hotel reservation system and guest services operations. Reviewed arrivals on a daily basis to ensure VIP's are identified. Trained new and current tour operators to use the company's online-based reservation system. and dealers. Monitored telephone calls for quality purposes assurance and handled customer complaints. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordinated equipment for the U-Haul traffic station that covered areas in Pennsylvania, New York, Delaware and New Jersey. Profiled viable sales leads for sales department which generated hotel revenue and profit gains resulting in an increased RevPar Index. Handled all inbound calls, walk-ins and converted online inquiries to sales. Responsible for Maximizing Occupancy, ADR, RevPar and Yielding. Trained staff from Reservations, Sales and the Front Office departments. Prepared weekly reports for general manager's review of reservations, hotel room rates, banquets & sales event room reservations. Executed daily operations of taking reservations, sorting reservations received by mail to current of future status. Directly supervise and coordinate the activities of clerical and administrative support workers. Managed inventory of the 487 hotel guest rooms and suites. Promoted in July, 1989 -responsible for all hotel reservations including Sales bookings of groups, pre-assigned rooms for all groups. Planned for future customer demand to achieve effective yield management. Liaised with the sales department to ensure that group details and requests were correct and up to date. Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Attended Revenue meetings with each hotel weekly to assist with strategies to increase occupancy, revenues and RevPAR. Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. About Xotels. Directed Hotel Revenue Team in achieving and sustaining #1 ranking for RevPAR within the Pittsburgh competitive set 2001 - 2003. Acquisitioned and Programmed property management software to synchronize and integrate all aspects of guest services, reservations, sales and marketing. Monitored and analyzed hotel inventory and assist in monitoring all distribution channels to ensure effective selling. Managed room blocks, general inventory, and rates. Processed individual and corporate reservation providing premier customer service, implementing marketing campaigns to strategically maximize revenue flow. Assisted with the managing of rooms inventory between on-site and off-site reservation system and the front desk system. revenue for the resort. Coordinated and ensured that all customer reservations were confirmed and scheduled at U-Haul centers and dealers. Job Description Assisted Accounting Department with billing issues and Group Sales Manager with large groups. Maintained and managed all aspects of room inventory, hotel contracts, sales and tour evaluations. Coordinated GDS and Central Reservations; successfully separated the two properties into two divergent systems. Maintained Foreign International Travel (F.I.T) Room Blocks. Responsible for preparation of occupancy forecast. Resolved customer complaints Reservation specialist Found equipment for customer to complete their move. Then check your understanding with the quick quiz. Reservation Manager jobs. Analyzed and maintained detailed records on call capture, room revenue per reservation, and reservations length of stay. Worked also as a customer service manager/trainer and Marketing representative. Supervised Reservations Department by maintaining staffing, training, forecasting, restrictions, and phone volume. Hired, Trained and maintained reservations staff of 30 on Spa Vacations Worldwide. Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Managed on-line reservation sales program and staff of 2 reservation agents. Led revenue management effort and provided operational managment of reservations team at Marriott's Dallas/Fort Worth Airport property. Processed weekly travel agents invoices and choice privilege commission. Created in house reservations department and recruited strong customer services reservation staffs. Confirmed room reservations via the phone and fax using the Springer Miller System. Trained all new reservation agents and front desk staff. Maximized room revenue and occupancy by utilizing effective yield management techniques and preparing accurate forecasts. For example, 15.4% of Reservations Agent resumes contained Customer Service as a skill. Provided exceptional customer service in a high volume business. Assisted the Revenue Manager with Yield Management. Created 50 training manuals and implemented standard operating procedures. Monitored group room blocks and cut-off dates. Increased Transient Room Revenues 11% since hire. Completed data entry as required for equipment availability. Initiated a Yield Management program which increased occupancy, room revenue and average rate. Worked closely with the Sales Department to monitor contract cut-off dates, rooming lists and concessions. Notified applicable departments of VIP's and their room assignments. Customer Service, 15.4% At work, you will be managing employees from all departments as well as working with customers. Played a key role in setting up a new Property Management System - Opera. Worked closely with the sales department on group bookings and monitored all reservations for special requests and billing accuracy. This job has expired. Received inbound calls from customers wanting to book a room or to provide any information for any Hilton worldwide. Managed and oversaw revenue, rate & room availability via online PMS. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. Managed the room rate fluctuations based on availability with both direct call reservations, and Internet booking sites. Established policies and procedures to increase sales, reduce operating costs/payroll and improved office organization and accountability. Here's how U-Haul is used in Reservations Manager jobs: Here's how Company Geographic Area is used in Reservations Manager jobs: Here's how Current Competitor Rates is used in Reservations Manager jobs: Here's how Inventory Records is used in Reservations Manager jobs: Here's how Customer Service is used in Reservations Manager jobs: Here's how Reservation Agents is used in Reservations Manager jobs: Here's how Data Entry is used in Reservations Manager jobs: Here's how Guest Service is used in Reservations Manager jobs: Here's how Reservations Department is used in Reservations Manager jobs: Here's how Room Inventory is used in Reservations Manager jobs: Career Details for a Reservations Manager. 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