If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). 01, 02 and 03 numbers are included in allowances else geographic rate. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. Published Oct 14, 2021. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Loads become available 72hrs before the departure of the flight. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. It is headquartered in London, England, near its main hub at Heathrow Airport.. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Updated 22/09/2020 10.07 AM (BST). Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). How do I claim missing Avios or Tier Points on flights or other purchases? Passengers who are not allocated seats at the time of check-in should retain their bags and go the to Flight Management Desk. Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) How can I correct a mistake with one of the names in my booking? Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. By using ba.com you agree to the use of cookies. As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. Enter employee name to find & verify emails, phones, social links, etc. / expiry date / FAQs. You can email the site owner to let them know you were blocked. Note: there is no dedicated bag drop desk for staff passengers. Email: contactba.ghana@britishairways.com. All other airports: If there is a desk signposted for standby travel, go to that desk. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Please visit our Help centre for more support if you have a question about your booking or flight. Smart national dress or company uniform is acceptable in all cabins. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. Making staff travel easy and stress-free, like it should be! If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. It is essential to check that information, because that is the allowance which will apply, regardless of what may be on your ticket. No credit card required. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Screen Reader users press Enter to select a Filter by product. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? British Airways (BA) is the flag carrier airline of the United Kingdom. You must check the screen in the office for further information. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. Please refer to the FAQ on my.baplc.com for further information. you have a Case Reference) and are waiting a . Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. Please have your booking reference ready when you call. This will give you your flight status. British Airways Employee Reviews about "staff travel" Updated Nov 29, 2021. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com. 212 British Airways reviews. JIDxxS1 will mean you are eligible to the business class allowance. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. Earn miles If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. Contacting British Airways - by phone or otherwise. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. 2 . If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Seat requests are not permitted on Staff Travel. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. We have gathered invaluable insider information and tips to help you to get on board. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Your booking reference consists of a combination of 6 letters and numbers e.g. British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. Lost or damaged baggage and lost property, Request duplicate receipts, proof of travel and other insurance documents. Refund requests may be subject to a servicing fee. Were keen to get to the bottom of your issues whatever they might be. The majority of our calls are managed by British contact centres. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. Earning British Airways Avios. You should return to the area to check the screens for acceptance. BA IT Support Centre Answer. Amenity bags will not be given to staff who travel in premium cabins. When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order. One laptop bag OR one briefcase OR one handbag. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. Original review: Nov. 9, 2022. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. Looking for a particular British Airways employee's phone or email? Request duplicate receipts, proof of travel and other insurance documents If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. How do I review and update my personal information? Looking for a particular British Airways employee's phone or email? If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. Passengers without bags should proceed to security. Please note this number is only available when calling within the UK. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Write to us. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. Email: ba.1.museum@ba.com Your booking reference consists of a combination of 6 letters and numbers e.g. Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council Email: pass-issue.1.unit@ba.com British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? free lookups / month. Please note that BA will not accept coupons for different airport pairs. 19,209 talking about this. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Excesses may apply. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. Daily, 7am - 11pm: Eastern Standard Time (EST). Please note this number is only available when calling within the UK. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. Your booking reference consists of a combination of 6 letters and numbers e.g. Please visit our Help centre for more support if you have a question about your booking or flight. If offered, we ask that you politely decline. Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. You are just a number to management, nothing individual. AB2CD3. Flybe once provided more than half of UK domestic flights outside London. The airline was launched in 1979 as Jersey European Airways following the merger of Intra Airways and Express . Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? Greater London UB7 0EB |. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type.