on "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. When you report a fault, we try and assess whether therell be a charge or not. Training is rushed, clothing is poor and supervisory support is weak. 30-03-2021 It also insists that the line is properly fixed. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Please only call if you have a letter from the government saying you are high-risk. Delayed repair following loss of service. Theyll need to get in touch with you, so please give us your mobile number for us to share. The cookie is used to store the user consent for the cookies in the category "Performance". Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. At conservative gathering, Trump is still the favourite. This website uses cookies to improve your experience while you navigate through the website. Our broadband then stopped working completely. Not really a good service from BT. That's usually four or five days a week between Monday and Sunday. Daniel Mark - Area Manager - Openreach | LinkedIn Its a good idea to make sure youve got the relevant property insurance to cover such instances. The Communication Workers Union (CWU),. You'll find up-to-date details of all charges and pricing information in BT Price List. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. If you aren't available, someone over 18 will need to be around. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Moving home . Openreach hiring Openreach Engineer - Trainee in London, England Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Do I have to pay for this visit? But heres a quick guide to the different installation terms we use, and the average timescales. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Contact BT for help and support with your BT broadband, TV, home phone or mobile. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. - Providing support for Service and Commercial inventory. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Ex open reach engineer here, up until 5ish years ago. The engineer said you should only have one line and said to get rid of the other. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Replying to . The ISP said it can take up to 72 hours. Man found dead after Abergwyngregyn river search named - BBC News But it changed its tune when the Observer got involved. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Please enter at least 3 characters to search. Job Responsibilities: Undertake poling when required Work on This cookie is set by GDPR Cookie Consent plugin. . But you will have heard of BT, BT Broadband and BT Infinity . Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Ring sky told an engineer will come out in the next 48 hrs. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. A specific time cannot be given and access must be available for the entire slot. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Come home no Internet. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Answered 26 October 2019 You will work long hours and not get paid for them . ", http://www.speedtest.net/my-result/3167201384. The BBC is not responsible for the content of external sites. Replying to . Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Openreach, which controls most of the UK's. Openreach - how long to fix a fault - Edugeek While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. The installation takes around three hours and the Openreach engineer will need access to your property. . But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Work experience gained by working for Openreach is truly respected in its particular field by other firms. First, Openreach will send an engineer to assess how much work is needed. This cookie is set by GDPR Cookie Consent plugin. Sustainability, Northern The difference between the engineers was night and day. You might not need a visit, just the right advice and help to identify the problem! Talk about pass the buck BT! https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Openreach on LinkedIn: #weareopenreach | 17 comments If you currently work for the BT Group please apply directly through the Internal jobs board. New Phone Installation for Broadband | How Long Does it Take? What's In your case, communication between the two appears to have broken down badly. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Damage to equipment within your premises caused by lightning or power surges. These cookies ensure basic functionalities and security features of the website, anonymously. I need an engineer to come to my premises to fix a broadband fault. 10. on Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Your just as rude! I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. If you need help email your.problems@observer.co.uk. Solved: Invisible hole diggers - BT Community - BT Broadband as per usual ,engineers working across the road and our broadband goes down. Well let you know how quickly you could be up and running when you order fibre broadband. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Answered View answer in the context of this discussion Report post How long is the appointment? Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Installation day: What to expect 30-03-2021 I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. If the work is not complex, they'll carry out all the external work required. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. I have sent a pm with my information and description of the situation. & Broadcast. The cookie is used to store the user consent for the cookies in the category "Analytics". Instal a new Telephone Extension Socket Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. There's more to Openreach than meets the eye. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Phone Engineer My background-why I left the BT Openreach Job I loved It says: Were very sorry about the problem with NJs broadband service. @bt_uk. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. (adsbygoogle = window.adsbygoogle || []).push({}); Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. 'Openreach' Engineer walked out after unable to re - BT Community Announcements, Guides & Community Updates. Well let you know if this happens. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. If this happens we'll text you, call you, or send you an email to arrange another appointment. Openreach aims to connect 20. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. These cookies track visitors across websites and collect information to provide customized ads. 0 Ratings Ibz Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. I interviewed at Openreach (London, England) in Sep 2020. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Well, by fiddling around on the Internet you have found me! 2023 BBC. Ask questions and share tips with other people 24 hours a day. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Is Openreach a Good Company to Work For? - How I Got The Job https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. New grading structure. Micky37 Openreach is the UK's digital network business. 8.40 for each calendar day that the service is not repaired. Starting salary is poor, but you'll reach the higher rate after 3 years. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. BT won't send no one out because @SkyHelpTeam are my provider. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Complex Engineering Reception and Triage. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. The fault isnt due to fair wear and tear. Openreach field engineer at BT Review | RateMyApprenticeship Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. What are the time slots for Openreach engineer appointments? He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. He has sturdy life goals and knows where he wants to go. This depends on the apprenticeship you are applying for. Those striking are largely Openreach engineers and call centre workers. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. This could be when: We only charge for repair work on a small number of fault reports. Working at Openreach: 444 Reviews | Indeed.com Openreach Civil Engineer Interview Questions | Glassdoor If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. BT on Twitter: "@katenoblett The engineers work for Openreach not us 01-04-2021 Sockets becoming damp due to flood, spillage or exposure to high levels of steam. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. The cookie is used to store the user consent for the cookies in the category "Other. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. I saw one at a cabinet last Sunday afternoon. You also have the option to opt-out of these cookies. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. They will call you to confirm their arrival time and to find out about any access requirements. BT SFI2 Engineer Visits - activereach Ltd. Anyone else had this? We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Thank You). My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. CDM Expert - Asset & Inventory Management - BT - LinkedIn After a . Garry Working Hours at Openreach | Indeed.com Again, no one turned up. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Contact Us | Openreach I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. What tips or advice would you give to others applying to BT? We had to say we were from Openreach, working on behalf of their Service Provider . These cookies will be stored in your browser only with your consent. If the work is not complex, theyll carry out all the external work required. All in a day's work | 17 comments on LinkedIn Help and support; Contact BT; Back. Noisy faults often dont show up on a line test result. You can view these money saving ideas by clickingHERE. these comments are my own and in no way represent any company that i may or may not be linked too. Paul Clark at Bt Openreach 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Work programme gives an insight into life as an Openreach engineer Openreach will then be in touch to arrange when they can complete the work at your premises. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. 12h52. An engineer visit is requested, and no fault is found. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). BT said it had made its best pay offer and would not be re-opening the 2022 pay review. 30-03-2021 Within 10 working days, Openreach will have completed their survey. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Do openreach/ BT engineers work 24/7 ? Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Theres no charge for most engineer visits. Openreach to hire 5,000 engineers to bolster broadband rollout | BT BT Openreach What a great place to work! 22h52, Hi. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Skype involved a presentation, then a capability and suitability assessment. He is very hard working and does things without needing to be asked. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. @katenoblett. We publish our charges in our terms and conditions charges schedule. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Hey,@zoni23welcome back to the community. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits.