Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Fleet cards also allow businesses to control how drivers spend on fuel. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Been paying late fees for 8 months and just noticed. Also, cant use funds from previous year for 3 months after the new year. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. This wide-angle prime lens may be compact but it packs powerful features. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? This does not compare favorably to our list of best credit card processors. What payment methods are accepted? - Upside Simply add a few details about yourself and the application will be submitted in minutes. Deny most claims with no reasons. No way to set up an auto pay. If you need more information, you can input your business info here and contact us for assistance. How does this make any sense whatsoever?? My monthly statements went from $155 to $914! Some processors have no monthly, no annual fees, no contract, and cheap rates. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. I am being told that all is done by email and there is nobody I can talk to over the phone. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Would like to join in class action suit. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Their final email to me was, yes it sucks but sorry. Any card assigned to this policy will be impacted by the change. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. Please cancel my account. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Military veterans possess invaluable leadership skills and business acumen. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. Click Look Up Cards. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Still, businesses must have specific equipment set up for companies to accept them. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. You will be notified when new oil merchants begin accepting the WEX card. Talked to their rep. he would settle account for $100, which we paid Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. All this because WEX, a company we have never had any dealings with ( and never will!) They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Most horrible experience with fuel cards. Murphy USA - Payments A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). However, you can get an idea of the interchange rates you can expect to pay. Worst company in my 50 years of being in business ! With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. reply and I will get the message. This type of billing is unethical at the very least. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards Watch this corrupt company and dont use them for your poor employees. This review will focus on Wex's payment acceptance products for merchants. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. See this page to learn how we support our operations. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Hey y'all!!! To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Wex is currently charging is 83%apr. All Rights Reserved. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Trouble Getting Approved? Youll need to contact your credit card processor. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Click Limits in the top menu, then Update Limits. After getting a charge of over $681 on a $3000 bill we called. However, Visa and Mastercard offer their own fleet. WEX adds Visa to virtual payments offering - Emerald Coast Merchant My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. an account in a name who is not associated with our company. In Report Value, enter the drivers name. Attempts to reach a representative for clarity were again unsuccessful. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. On the card detail screen, click Add Prompt. 3 reasons we see people flipping to a fuel card: Apply Now Why would you need to show a receipt from your dr that does not even make sense? The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. This information is captured at the time of the sale. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. Even after we paid their extortion money, WEX kept our account locked. Ready for the ultimate credit card processing experience? How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Our card works at a variety of merchants. The people behind the payments. WEX Fleet cards are to be used only for fuel purchases or roadside services. They claim they need a receipt. Fleet cards require using equipment that can support enhanced data. Yup Referral Partners Most often, people choose Report Only, so the drivers name only appears on reports. This review will focus on Wexs payment acceptance products for merchants. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. We are going through the same situation. They do not give time to make payments. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Hopefully they get banned from my state at least. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Terms of Service. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. WEX took nearly $4,000.00 from my business account. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! Corporate Office More information on those can be found here. by admin / Thursday, 26 July 2018 / Published in Posts. WEX is completely incompetent or corrupt. However, they will continue to take my monthly contribution out of my paycheck. WEX Fleet Universal has opened A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. Receive your Esso Card 3 reasons we see people flipping to a fuel card: Apply Now Choose the new status. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Thats where Level 3 enhanced data comes in. (See Look up card.). Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. This company and their employees SUCK. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? GSA Fleet Card | GSA So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Choose Prompts in the top menu, then Update Prompts. I just got my second invoice from WEX. Wex and Voyager cards can be used at any participating gas station. If you have your own Wex Inc. complaint to make, please do so in the comments below. Your as bad as our government, you killed my job my career. Ask us your questions here. Accepted Cards | Square Support Center - US If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. A new account was opened for our company that we were unaware of because WEX changed their system. Solved: WEX Fleet Card Feeds - quickbooks.intuit.com Accepting P-cards for Payment: More Defined and More Refined We're WEX. We have no recourse. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. To edit a policy, select it in the Policy Number drop-down. Your email address will not be published. The Verifone machine is universal, and can be used with many different processors. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Under the Contract ID drop-down, choose the account from which the money code will be drawn. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. I send that in and thats not good enough. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. SEE WHO SPENDS WHAT, WHERE AND WHEN. It helps to understand some of the nuances of the different cards available in the market. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). But within the category of purchasing cards are several different possible rates. We also encourage merchants to check out our list of the providers of the best merchant accounts. Nicole Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. I have asked for a manager many times but no one has EVER called me back. The credit info for the selected contract appears below. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Hi Ana, WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Wex Fleet Card | University of Missouri System A fleet fuel card is a card used to purchase fuel from a gas station. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Enter and confirm an email address. Merchants most commonly describe unexpected incidental fees and high termination fees. Enroll to Use State Fleet Card for Fuel Purchases - California Privacy Policy. We're happy to help. Learn more about our monetization policies here. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. The company has received 107 complaints in the past three years. Worse liar company. Various vendors offer many different types of fleet cards, such as Wex and Voyager. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Hard to get a hold of. How does it work? See Which Processors Offer No Monthly Fees And No Contracts. The benefits are straightforward. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. They are trying to cover up their lies by sending some spam emails as well. Then Class action suit! However, they all have different requirements and costs for acceptance. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Note: We have adjusted this companys BBB rating according to our own standards. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. Still, businesses must have specific equipment set up for companies to accept them. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Focusing on diversity also means focusing on inclusion. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Women play an important role at WEX. Incompetent fucks. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. In business, time is money. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. Referral Partner Application Our card works at a variety of merchants. ACTIVE makes the card available to use. Worst gas card ever. Look up and select the card you want to change. I have been instructed a different way to close the account each time I call. This company is either competent or fraudulent. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Thats not good enough and want explanation of benefits. Ready to see pricing for your specific business? Discover Accepting Locations for WEX Fleet Cards | WEX Inc. How Do I Accept a GSA SmartPay Account? | Smartpay We find that their service and management algorithms are needlessly obstructive. On the Card Details screen, set up the info needed for this card, including policy number and card status. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Who do I contact? Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. WEX adds Visa to virtual payments offering. Enter the limit in the Amount field. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Youll need to contact your credit card processing company. Can you imagine what they are charging retailers to be able to take the card? WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. and wont correct it. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! In the Amount field, enter the amount you want to add to the card. It is not intended as legal or financial advice. Do NOT use this company if you can avoid it. What if additional documentation is required? And how has this not already generated a class action lawsuit? Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. You bet. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Its been months and we still do not have $$$. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Which I upload. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. In the Policy Number menu, choose the policy that will receive the limit.