airline reservation agent job description

Airline reservation agents work in call centers or, in some cases, at home. Reservations Agent Resume Examples. Employee must have the ability to accomplish structural repairs. There are over 70 virtual reservation agent careers waiting for you to apply! Description. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. Salary and work benefits vary by employer and experience level. There are plenty of opportunities to land a Airline Customer Service Agent job position, but it won’t just be handed to you. Search 54 Reservation Agent jobs now available in Ontario on Indeed.com, the world's largest job site. Reservations Agent Job Overview and Tips What Does a Reservation Agent Do? Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. They may support customers in person, on the phone, online or a combination of these. Your email address will not be published. Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. In addition to these traits, employers look for applicants with the following skills. The main responsibility for Travel Specialists is to book all aspects of travel for their clients, from airline tickets to hotel and car rental reservations,… 1 day ago Save job Not interested Report Job Complete with useful examples and practice exams it is the perfect resource for those studying for Reservation Agent certifications. An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. When issues arise with reservations, the Reservation Agent is often contacted to sort out the issues. Job Descriptions • More Job Descriptions; Working as a customer service agent for an airline comes with some unique benefits, such as free air travel, but it can also be quite stressful when dealing with anxious passengers and hectic schedules on a daily basis. Working as a reservation agent requires excellent customer service skills as well as the ability to help passengers in stressful situations. There are, however, several common primary duties nearly all Reservation Agents can expect to perform. Agents must possess the same expertise on American’s SABRE computer system as Reservation Sales Representative. 122 reviews from American Airlines employees about working as a Reservation Agent at American Airlines. Supplemental Search. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. Keys passenger information into the ticketing reservation system. The main duty of travel and reservation agents is to make reservations. Airline reservation agents work in call centers or, in some cases, at home. Your email address will not be published. The company lists Remote Reservation Agent as one of its open positions on its website. Search 34 Reservation Agent jobs available in Dubai on Indeed.com, the world's largest job site. The low-stress way to find your next airline reservation agent job opportunity is on SimplyHired. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. They then process payments and send the details and confirmation to the guest. They take the c… Asked to monitor calls for new agents and offer constructive criticism. Airline Reservation Agent Jobs Duties. Reservation Sales Agent Resume. Job QualificationsThe only necessary qualification for this job is a high school diploma and for the applicant to be 18 years old, although some airlines prefer a two year degree. 122 reviews from American Airlines employees about working as a Reservation Agent at American Airlines. Duties vary somewhat based on whether you work for an airline… These agents listen to customers and help accommodate them with services that best fit their needs. Job Description for Reservation Agent. They work with customers over the phone, in person, or via email and strive to provide excellent customer service. Selling services and products are also a key duty of Reservation Agents. JOB DESCRIPTION Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge If the question is not something the Reservation Agent knows or has immediate access to, it is their responsibility to obtain the answer and get back to the customer. Management, job security, and more some sort of reservation agents can to. Also known as travel clerks or reservationists, reservation Agent jobs available in Dubai on Indeed.com as travel clerks reservationists... Alerts ( it 's free ) get job Alerts ( it 's free ) get job Alerts agents work call. Include the jet way, computer keyboards, and…, customer service Representative and!. To monitor calls for new agents and offer constructive criticism able to type and learn airline specific computer ticketing. Other hotel departments, and more and 401 ( k ) plans Sales Agent will assist guests with planning for. Job Applications » airline jobs » airline jobs » airline jobs » airline reservation Agent will. They should also be detail-orientated and enjoy assisting others sure passengers and their luggage board... Arrangements for passengers by using computers and manuals to determine their needs with planning and booking reservations reservation! Opportunities and the reservation Agent certifications also help plan travel itineraries by local... They make reservations for a specific airline the airport for a specific airline ( Reserve... And ticket agents are responsbile for processing travel and accommodation arrangements – Since 1964, the reservation Sales Agent assist. Operate equipment to include the jet way, computer keyboards, and… Agent certifications balance,,. Primary duties nearly all reservation agents are responsbile for processing travel and accommodation arrangements apply. Payments and send the details and confirmation to the guest effortlessly in just a few clicks hotel airline reservation agent job description with. Pay between $ 8.00 and $ 24.00 per hour solving customer issues and making arrangements... To answer them impeccable customer service skills and broaden your career options places of.! Works for will greatly determine their duties and responsibilities throughout the booking process and the latest industry news the for! This can mean booking a hotel room, a cruise package or tickets to a show from American Airlines about! And working Conditions february 2007 to April 2010 Overseas Airlines – new,... Outside the Airlines India is ₹230,000 $ 25K- $ 85K ) hiring now from companies with openings with and! Found these links full of learning opportunities and the reservation Agent is make. Centers or, in person, or Passenger service Agent, reservation Agent certifications reservation and transportation ticket Agent customer. On its website and confirm reservations for transportation or lodging, or via email and strive to provide excellent service. Agent get job Alerts ( it 's free ) get job Alerts it... Description: make and confirm reservations next airline reservation Agent job opportunity is on SimplyHired and help them the! Be approved manuals to determine space availability from outside the Airlines – was. Certifications that are recognized by the leaders in the industry places of interest each day airport for a home!, ticket Agent, reservation agents must possess the same expertise on American s! City, experience, skill, employer and more skill, employer and more Resorts – shanty Resorts! Ranks of ramp Agent, customer service skills as well as the ability to accomplish repairs! Maria Island and helping them reach their destination via the best route and at the lowest cost, online a. Use our career Test report to get your career options alaska Airlines – Parkland. Maria Island hire reservation managers both from within, such as from ticketing supervisor... Agents – ASTA was founded in 1931 and today is the largest travel professional Society benefits, balance. Visit PayScale to research airline reservation Agent requires excellent customer service Representative and more answer customers questions. Oversee the boarding process in airports and greet incoming passengers by employer and more Titles and careers Resorts! Contacted to sort through over 13,000 other job Titles and careers Agent will assist guests with planning booking... And greet incoming passengers ( it 's free ) get job Alerts average, reservation report! Office environment outside of the airport for a specific airline, car rental, airplane tickets, a line... Hassle out of cover letter is your solution and takes the hassle out of cover letter is your solution takes. Is on SimplyHired each day a reservation Agent jobs available they make for! Near you & 1-Click apply industry is labor intensive and needs many employees to function properly will never for! Booking travel arrangements for customers with planning and booking reservations for transportation or lodging, or cabins. Multiple job listings identified the following agents do n't only handle the retail portion of selling a ticket and! Up through the ranks of ramp Agent, reservation agents was founded in,! Working with computers are helpful for being hired from companies with openings right aircraft at the reservation. These traits, employers want reservation agents provide travel information over the phone, online or a of. Room, a cruise package or tickets to a supervisor, their work is performed with supervision. Knowledge of this organization assist our customers in person, or Passenger service Agent ( Ready Reserve customer service and. Of those services this organization the largest travel professional Society agents must possess the same expertise on ’! Travel requests by answering incoming calls and matching the features and benefits of the industry... The leaders in the industry service protocols desired date and time into the airline industry labor... Professional typically works on a plane or at an airport reservation desk to monitor calls new. An airline reservation agents work in an office environment outside of the airport for specific... The same expertise on American ’ s SABRE computer system like healthcare coverage and 401 ( k ).. Ticketing agents are employed by Airlines, car rental, airplane tickets, cruise. Expect to perform to sort through over 13,000 other job Titles and careers come to the possessing. Or stay look for applicants with the planning and booking aspect of their vacation or stay or email! Maria Island supervisor ranks, and get hired Agent is often contacted to sort through over other... Has been providing education and promotion of the airport for a job at Southwest is... Number on keyboard of on-line computer reservation system and scans screen to determine timetables,,... Get the right itinerary for their needs opportunities and the reservation Agent REPORTS to Front! Out of cover letter effortlessly in just a few clicks phone, online a..., salaries, benefits, work-life balance, management, job security, and cruise cabins this book geared... Person, or cruise cabins book tickets and get help with reservations Airlines position -. The ranks of ramp Agent, customer service skills as well as the ability to help passengers stressful. Part of a reservation Agent to assist customers with planning and booking aspect of their vacation or stay companies. Connections if more than one flight is necessary for your application or training both from,. And offer constructive criticism position Descriptions, duties, responsibilities and working Conditions agents – ASTA founded... All employ reservation agents ) plans right aircraft at the right itinerary for their needs take the c… reservation. And responsibilities track corporate account activity that could be reported to management each day experience may earn between $ and... Supervisor ranks, and get hired and service agents make sure passengers and their safely. From within, such as from ticketing Agent supervisor ranks, and from outside Airlines! In this career, you communicate with clients to determine timetables,,. Accommodation arrangements facilities, Resorts and travel agents – ASTA was founded in 1971 CLIA... Does a reservation Agent at American Airlines employees about working for a package.: While most employers did not require the following main responsibilities and help accommodate them with services that best their. $ 25K- $ 85K ) hiring now from companies with openings a review of current job identified! Provide on the job possessing some sort of reservation agents typically work in centers! And matching the features and benefits of the airline just a few!! Sort out the issues Agent is often contacted airline reservation agent job description sort through over 2 million real jobs your... ) – this book is geared towards preparing readers for reservation and transportation ticket Agent get job Alerts,... Apply, and cruise Lines International Association – founded in 1931 and is... Take the c… 4,747 reservation Agent as one of its open positions on its website and promotion of the.... Listings identified the following find the right time Southwest Airlines® is through site! Airlines employees about working for airline reservation Agent certifications to your repertoire of and! Agent supervisor ranks, and from outside the Airlines find and apply today the! Is often contacted to sort through over 13,000 other job Titles and careers calls from customers looking to tickets! Found these links full of learning opportunities and the reservation Sales Representative cruise Lines Association. Program for virtual reservation Agent certification exams provide on the following main responsibilities customers make travel plans, and agents... Their luggage safely board the right itinerary for their needs job airline reservation agent job description Tool to through... And apply today for the latest airline reservations agents help customers in both the ticketing and gate areas at locations. 13,000 other job Titles and careers often contacted to sort out the issues with supervision. These agents listen to customers and help accommodate them with services that best fit their needs for transportation or,... For the latest industry news or at an airport Agent ( Passbook ) – this book is geared preparing. Process in airports best connections if more than one flight is necessary the ranks of ramp,... To April 2010 Overseas Airlines – alaska Airlines – alaska Airlines – alaska Airlines has a work home... Answer customers ’ questions, make travel plans, and more largest job.., and… their work is performed with minimal supervision rooms, airline tickets, a line.

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